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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL4 Foundation
Certificate Validity Period:	No fixed expiry (subject to PeopleCert certification policy updates)
Exam Price:	Varies by region and provider (typically ~£200–£400 GBP equivalent)
Exam Format:	Closed book, Scenario-based questions (basic level), Multiple-choice
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager
Exam Duration:	60 minutes
Real Exam Qty:	40 multiple-choice questions
Passing Score:	65% (26 out of 40 questions)
Available Languages:	German, Portuguese (Brazil), French, Spanish, Japanese, Chinese (Simplified), Korean, English
Recommended Training:	PeopleCert ITIL 4 Foundation Training
Exam Registration:	PeopleCert Official ITIL Certification Page
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online proctored exam or authorized test center (PeopleCert)
Pre Condition:	No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 2	Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 3	Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 4	The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 5	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 6	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 7	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 8	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 9	Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.

ITIL Foundation (Version 5) Sample Questions (Q18-Q23):

NEW QUESTION # 18
In the "partners and suppliers" dimension, what does it mean when organizations form flexible partnerships ?

A. They operate strictly through formal contracts with no shared responsibilities
B. They share common goals and risks while collaborating to achieve desired outcomes
C. They avoid cooperation to maintain complete independence
D. They rely only on suppliers for technical resources without collaboration

Answer: B

Explanation:
The correct answer is D. In ITIL Version 5, the "partners and suppliers" dimension covers an organization's relationships with other organizations involved in the discovery, design, build, transition, operation, delivery, support, and continual improvement of products and services. ITIL explains that relationships between organizations may involve different levels of formality and integration. At one end, there may be formal contracts with clear separation of responsibilities. At the other end, there may be flexible partnerships in which the parties share common goals and risks and collaborate to achieve desired outcomes. This makes option D the best answer. Option A is incorrect because flexible partnerships require cooperation, not independence. Option B describes a strict contractual arrangement rather than a flexible partnership. Option C is also incorrect because it limits the relationship to technical resources and excludes collaboration. ITIL emphasizes that organizations often work in complex service networks, so effective collaboration with partners and suppliers is essential for value creation.

NEW QUESTION # 19
Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

A. Partners and suppliers
B. Value streams and processes
C. Organizations and people
D. Information and technology

Answer: A

Explanation:
The partners and suppliers dimension is the correct answer because it covers the relationships an organization has with other organizations involved in product and service management. These external organizations may contribute during discovery, design, build, transition, support, or continual improvement. ITIL emphasizes that modern organizations often rely on ecosystems rather than acting alone. This means they must manage contracts, shared responsibilities, dependencies, specialist expertise, performance expectations, and integration across the wider service network. Value streams and processes addresses workflows, not external relationships. Information and technology focuses on data and enabling technologies. Organizations and people focuses on structure, competencies, leadership, and culture. Since the question specifically asks about relationships with other organizations involved in the lifecycle, the relevant dimension is clearly partners and suppliers.

NEW QUESTION # 20
What is a problem?

A. An unplanned service interruption
B. Root cause of one or more incidents
C. A service access request from users
D. An incident that impacts critical services

Answer: B

Explanation:
A problem is the cause, or potential cause, of one or more incidents, which makes option B correct. ITIL clearly distinguishes problem management from incident management. Incident management focuses on restoring service quickly after an interruption or degradation. Problem management looks more deeply at why incidents happened and how similar incidents can be prevented in the future. This is why the root cause idea is central to the definition of a problem. An unplanned interruption is an incident, not a problem. A user request is a service request. A critical incident is still an incident, even if its impact is high. By separating incidents from problems, ITIL enables organizations to both restore service rapidly and reduce repeat disruption through analysis, learning, and long-term corrective actions.

NEW QUESTION # 21
What is continuous integration?

A. A method of ensuring ultra-scalable systems through operations engineering
B. Regularly merging code into a central repository with automated builds and tests
C. Automatically releasing every code change into production
D. The ability to track and evaluate service value

Answer: B

Explanation:
Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected. Option A describes continuous deployment rather than continuous integration. Options C and D do not match the ITIL or software delivery meaning of the term. Continuous integration supports value stream performance by making change safer, faster, and easier to manage.

NEW QUESTION # 22
What is the main purpose of collecting feedback during digital product development?

A. To ensure that improvement efforts stay aligned with changing priorities
B. To record the final project results after completion
C. To reduce stakeholder involvement to minimize complexity
D. To limit information sharing to senior management to avoid confusion

Answer: A

Explanation:
The correct answer is C. ITIL Version 5 defines feedback as information about stakeholder reactions and opinions that is used as a basis for improvement. Feedback loops allow part of the output of an activity to become new input, which helps organizations continually adjust their work. During digital product development, feedback is essential because the ecosystem is constantly changing, including stakeholder needs, business priorities, product performance, risks, and demand. Working iteratively with embedded feedback loops gives organizations greater flexibility, faster responses to customer and business needs, earlier detection of failures, and overall quality improvement. Therefore, the main purpose is to ensure that development and improvement efforts remain aligned with changing priorities. Option A is incorrect because feedback should be collected continuously, not only at the end. Option B contradicts visibility and collaboration. Option D is also incorrect because ITIL encourages appropriate stakeholder involvement rather than reducing it. Effective feedback supports better decisions and value-focused improvement.

NEW QUESTION # 23
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