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Salesforce Service-Cloud-Consultant Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Service Cloud Consultant Exam
Exam Number:Service-Cloud-Consultant
Exam Format:Multiple-select, Multiple-choice, Scenario-based questions
Exam Duration:105 minutes
Certificate Validity Period:2 years
Related Certifications:Salesforce Certified Platform App Builder
Salesforce Certified Administrator
Passing Score:78%
Real Exam Qty:60 scored + up to 5 unscored
Available Languages:Spanish, French, Portuguese (Brazil), English, Japanese, German
Exam Price:USD 200 + applicable taxes
Recommended Training:Trailhead: Prepare for Your Service Cloud Consultant Credential
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce Service-Cloud-Consultant Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions
Official Syllabus URL:https://trailhead.salesforce.com/credentials/servicecloudconsultant

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Salesforce Service-Cloud-Consultant Exam is an advanced-level certification that validates the candidate's knowledge and skills in the Salesforce Service Cloud platform. It is a challenging exam that requires extensive knowledge of the Service Cloud features and functionalities, and passing the exam can significantly boost the candidate's career prospects. If you are a Salesforce professional looking to specialize in the Service Cloud domain, then the Salesforce Certified Service Cloud Consultant certification is the perfect credential to showcase your expertise.

Salesforce Certified Service cloud consultant Sample Questions (Q44-Q49):

NEW QUESTION # 44
A company frequently has issues with customers that need complex, hands-on technical support with
high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

Answer: C


NEW QUESTION # 45
Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?

Answer: C

Explanation:
To enable customers to add digital files to case records, Web-to-Case is a suitable functionality. This feature allows customers to submit cases through a form on the company's website and attach files relevant to their cases. Salesforce then automatically creates a case record with the attached files, streamlining the process for both customers and service agents and ensuring that all pertinent information is readily available for case resolution.


NEW QUESTION # 46
Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

Answer: A,D


NEW QUESTION # 47
Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).
Which feature should a consultant recommend?

Answer: C

Explanation:
To direct cases with the same criteria applied to Messaging for In-App and Web (MIAW), utilizing Omni-Channel Routing is recommended. This feature enables the distribution of cases based on predefined criteria, ensuring that cases are routed to the appropriate agents or queues for efficient resolution, mirroring the strategy used for MIAW.


NEW QUESTION # 48
Contact Center management must be notified whenever an Open Case has not been touched for 24 hours. Which feature should a Consultant use to meet this requirement?

Answer: D


NEW QUESTION # 49
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