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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of Service Management	20%	- Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks
Key Concepts of ITIL 4	15%	- Information and technology - Partners and suppliers - Value streams and processes - Organizations, people and culture
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
ITIL Guiding Principles	15%	- Focus on value - Progress iteratively with feedback - Collaborate and promote visibility - Optimize and automate - Start where you are - Keep it simple and practical - Think and work holistically
ITIL Service Value System	25%	- Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q25-Q30):

NEW QUESTION # 25
A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Problem
B. Incident
C. Event
D. Known error

Answer: A

NEW QUESTION # 26
Which of the four dimensions contributes is concerned with service integration and management?

A. Value streams and processes
B. Partners and suppliers
C. Information and technology
D. Organizations and people

Answer: B

NEW QUESTION # 27
Which statement about managing incidents is CORRECT?

A. The 'incident management' practice should use a single process regardless of the impact of the incident
B. Low impact incidents should be resolved efficiently so the resource required is reduced
C. Low impact incidents should be resolved efficiently, making logging unnecessary
D. Incidents with the lowest impact should be resolved first

Answer: B

NEW QUESTION # 28
Which practice provides users with a way to get various requests arranged, explained and coordinated?

A. Continual improvement
B. Service desk
C. Relationship management
D. Service level management

Answer: B

NEW QUESTION # 29
Which statement about a service value stream is CORRECT?

A. It is a value chain activity
B. It uses prescriptive inputs and outputs
C. It is used to provide governance
D. It integrates practices for a specific scenario

Answer: D

NEW QUESTION # 30
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