2026 MB-280: Microsoft Dynamics 365 Customer Experience Analyst–Valid Exam Outline

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Microsoft MB-280 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Experience Analyst
Exam Number:MB-280
Related Certifications:Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Exam Price:$165 USD (varies by region)
Certificate Validity Period:1 year (renewable via Microsoft certification renewal assessment)
Available Languages:Japanese, Korean, Simplified Chinese, German, Spanish, French, English
Real Exam Qty:40-60
Exam Duration:100-120
Passing Score:700/1000
Exam Format:Multiple response, Case studies, Scenario-based questions, Multiple choice
Recommended Training:Microsoft Learn - MB-280 Learning Path
Dynamics 365 Customer Experience training modules
Exam Registration:Microsoft Learn MB-280 Exam Page
Pearson VUE Microsoft Exams Registration
Sample Questions:Microsoft MB-280 Sample Questions
Exam Way:Online proctored or onsite testing center (Pearson VUE)
Pre Condition:No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/

>> MB-280 Exam Outline <<

Vce Microsoft MB-280 Exam & MB-280 Study Plan

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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
Topic 2
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 3
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q46-Q51):

NEW QUESTION # 46
You need to create a Trend chart.
Which two types of columns can you add to the Trend chart? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

Answer: B,C

Explanation:
Only Roll up and Calculated type columns have the checkbox option for "Show in Trend Chart", for other types of columns (e.g. Quota column which has Simple type) this checkbox option is hidden as shown below:
Note:
Enhanced configuration is available for the Trend chart and Flow chart within Microsoft Dynamics 365 Sales Insights.
Enable Trend chart using the "Show in Trend Chart" checkbox setting:
The Trend chart is now available as a part of the Predictive forecasting feature.
You need to select/deselect the "Show in Trend Chart" checkbox at the time of configuring the specific column inside the forecast configuration.
Navigate to App settings > under Forecast configurations > Open the appropriate "Forecast configuration" record > navigate to the "Layout" step > under the appropriate column (e.g. Won column) > click on the setting icon as highlighted below:

Only Roll up and Calculated type columns have the checkbox option for "Show in Trend Chart", for other types of columns (e.g. Quota column which has Simple type) this checkbox option is hidden as shown below:

Reference:
https://www.inogic.com/blog/2022/10/enhanced-trend-and-flow-chart-in-sales-forecasting-within-dynamics-
365-crm/


NEW QUESTION # 47
Your organization recently implemented Dynamics 365 Sales. Sales representatives report that duplicate leads are being added, making it difficult to know which record to update.
The sales representatives still need the ability to add duplicate records when necessary, but want a simple way to receive a warning when a potential duplicate is being entered.
What should you do?

Answer: D


NEW QUESTION # 48
A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts.
The company wants only the contracts team to have access to the documents. The contracts team has a custom security role.
You need to restrict privileges to secure the documents.
What should you do?

Answer: C

Explanation:
Since the company uses Microsoft SharePoint for document storage, access to documents is controlled through SharePoint permissions rather than Dynamics 365 security roles.
To restrict document access to only the contracts team, you should update the users list in the SharePoint site where the documents are stored. This involves configuring SharePoint permissions to ensure that only the contracts team (or a specific SharePoint group associated with them) has access to the document library where contracts are stored.
Reference: Microsoft Documentation - Manage SharePoint Permissions for Document Management in Dynamics 365


NEW QUESTION # 49
Drag and Drop Question
In your organization, Dynamics 365 Customer Insights - Data contains information about online purchases made by customers, sourced from a table ingested from your e-commerce platform.
This information is useful to your sellers because they want to gain a complete understanding of all purchases made by their customers, and not just purchases managed using Dynamics 365 Sales Opportunity records.
You need to make these online purchases visible to sellers in the timeline of the Contact records in Dynamics 365 Sales.
Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Answer:

Explanation:

Explanation:
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/activities-in-d365-timeline
https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/custom-connectors- timeline-control


NEW QUESTION # 50
You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need lo ensure that business process flow duration values are calculated.
Solution: When closing an opportunity, use the close as won dialog without completing the business process flow. Does this meet the goal?

Answer: B

Explanation:
* Using the Close as Won dialog without completing the business process flow does not ensure that the business process flow duration is calculated. The process flow needs to be marked as completed or transitioned to an inactive state for duration values to be captured.
* Simply closing an opportunity as won without completing the flow may bypass the finalization of process flow metrics, hence the goal is not met in this case.


NEW QUESTION # 51
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