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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Migration & Data Management10%- Data quality management
  • 1. Duplicate rules
  • 2. Matching rules
- Data migration strategy
  • 1. Data mapping
  • 2. Data loader configuration
  • 3. Data validation rules
Customer Discovery15%- Determine the scope and business objectives
  • 1. Identify key stakeholders
  • 2. Assess current business processes
  • 3. Define business requirements
- Conduct discovery sessions
  • 1. Capture success criteria
  • 2. Document pain points and challenges
  • 3. Understand sales methodology
Planning & Solution Design25%- Define data model requirements
  • 1. Record types and page layouts
  • 2. Custom objects design
  • 3. Field-level security
- Design Sales Cloud solution
  • 1. Design lead management process
  • 2. Design opportunity management
  • 3. Design account and contact management
- Design user adoption strategy
  • 1. Training requirements
  • 2. Change management
Analytics & Insights10%- KPI measurement
  • 1. Report on business outcomes
  • 2. Define success metrics
- Configure analytics features
  • 1. Sales Cloud Einstein features
  • 2. Forecasting configuration
  • 3. Einstein Analytics basics
Salesforce Configuration25%- Configure reporting and dashboards
  • 1. Dashboard components
  • 2. Standard and custom reports
  • 3. Custom report types
- Implement automation
  • 1. Flow Builder
  • 2. Approval processes
  • 3. Process Builder
- Set up Sales Cloud features
  • 1. Configure Einstein Activity Capture
  • 2. Configure lead scoring
  • 3. Set up Salesforce Engage
Integration & Optimization15%- Ongoing support and maintenance
  • 1. User adoption monitoring
  • 2. Release management
- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
- Integration requirements
  • 1. Calendar integration
  • 2. Third-party integrations
  • 3. Email integration

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q75-Q80):

NEW QUESTION # 75
Cloud Kicks needs to quickly look up Contacts, Accounts, and Opportunities and easily log calls. The team wants access to customer information while out of the office, and without an internet connection, because of limited coverage in certain geographic areas.
Which two steps should the consultant take to create a solution?
Choose 2 answers

Answer: A,C


NEW QUESTION # 76
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC corporation account is owned by a sales user whose profile grants to create, read, edit and delete access to accounts, contacts and opportunities.
Based on this information, the owner of the ABC Corporation account record has the rights to take which actions?

Answer: A,B


NEW QUESTION # 77
Universal Containers contact center would like to measure and communicate case escalation rates to management. Which solution should a consultant recommend to meet this requirement?

Answer: D


NEW QUESTION # 78
The sales department at Universal Containers uses approval processes to streamline the approval of high-value opportunities. These approvals are becoming delayed in the approval process because managers forget to approve the requests from their home-page. What can a consultant recommend to improve the approval process? Choose 2 answers

Answer: B,D


NEW QUESTION # 79
Sales management at Cloud Kicks wants to track the following information:

Answer: F


NEW QUESTION # 80
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