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| Section | Weight | Objectives |
|---|---|---|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
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NEW QUESTION # 155
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
Answer: C
Explanation:
A top-of-page validation is a type of validation rule that displays an error message at the top of the page when a user tries to save a record that does not meet certain criteria. A field validation is a type of validation rule that displays an error message next to a specific field when a user tries to save a record that does not meet certain criteria. The advantage of using field validations over top-of-page validations is that they provide more clarity and guidance to the user about which fields need to be corrected and why. They also reduce the cognitive load and the scrolling effort for the user, as they can see the error message right next to the field they are editing. Therefore, to help the Client Service team at Cloud Kicks efficiently find the correct fields when editing an order record, the UX designer should replace the top-of-page validation with two field validations, assigning the respective fields that are required to validate and save the order changes.Reference:
NEW QUESTION # 156
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers
Answer: A,D
Explanation:
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes
NEW QUESTION # 157
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?
Answer: C
Explanation:
A Screen Flow allows Salesforce administrators to guide users through a multi-step process using interactive screens. The flow can collect information, display contextual instructions, make decisions based on entered data, and progressively move the user through a complex workflow. That directly addresses the requirement to make a complicated internal process more engaging and easier to follow. Rather than exposing users to a large number of fields or asking them to understand the underlying process logic, a Screen Flow can progressively present only the information and actions needed at each step. Option A, Lightning Survey, is designed primarily for collecting feedback or responses. It does not serve as a general-purpose mechanism for guiding users through operational business processes. Option B, Process Builder, concerns automation logic rather than an interactive user experience. It does not provide the guided visual interaction described in the scenario. From a UX perspective, Screen Flow reduces cognitive load by turning a complicated process into a sequence of understandable interactions. It can also provide validation and contextual information as the user proceeds.
Study Guide reference/topics: Screen Flow, guided processes, progressive disclosure, process usability, Declarative Design.
NEW QUESTION # 158
Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?
Answer: C
Explanation:
The correct answer is A. Observing user behavior, as explicitly identified by the uploaded study guide.
Human-centered design begins with understanding the people for whom a product, service, or process is being designed. Observing actual user behavior allows designers to understand what users really do, including their workflows, difficulties, workarounds, and environmental constraints. This provides evidence that may not emerge if the team relies only on assumptions or internal business objectives.
Option B places company OKRs at the center of requirements definition. Business objectives are important constraints, but they do not substitute for understanding users when adopting a human-centered approach.
Option C places rapid prototyping before ideation. Prototyping is useful for making ideas tangible and testing them, but the team first needs to understand users and generate potential solutions.
The study-guide distinction is therefore between evidence about people and organization-centered or prematurely solution-centered activities. Observing users gives the organization direct insight into needs and behavior and helps ensure subsequent design decisions are grounded in real experiences rather than assumptions.
Study Guide reference/topics: Human-Centered Design, user observation, behavioral research, user needs.
NEW QUESTION # 159
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points?
Answer: A
Explanation:
The correct answer is B. Personas, as identified in the uploaded UX Designer study guide.
A persona is a research-based representation of an archetypical user. It consolidates recurring characteristics such as goals, behaviors, common tasks, motivations, and pain points into a form that designers and stakeholders can use throughout the design process.
This is especially relevant when Cloud Kicks is designing for both internal and external audiences. Different user groups can have substantially different objectives and interaction patterns, so documenting representative personas helps prevent the team from designing around assumptions or around a single generic "user." Option A, Storyboards, illustrate scenarios or sequences of activity. They are useful for showing how a person interacts with a solution over time, but they do not primarily document the archetypical characteristics of the user.
Option C, User Stories, capture requirements from a user's perspective, typically describing what a user wants to accomplish and why. They support backlog definition but are not a full representation of the user's characteristics and pain points.
The study-guide distinction is therefore straightforward: personas describe who the user is; user stories describe what the user needs; storyboards show an experience unfolding over time.
Study Guide reference/topics: Personas, archetypes, user goals, tasks, pain points, Discovery.
NEW QUESTION # 160
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