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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Branding, Personalization, and Content15%- Personalization and targeted content
- Branding and layout customization
- Content management and CMS integration
User Creation and Authentication13%- User provisioning methods
- Single Sign-On and identity providers
- External user activation and permissions
Templates and Themes10%- Lightning and Visualforce options
- Theme customization and design
- Template selection and configuration
Administration, Setup, and Configuration25%- Deployment and migration
- Site setup and activation
- PRM and service integration
Sharing, Visibility, and Licensing17%- Sharing rules and external visibility
- License types and allocation
- Data access and security model
Customization Considerations and Limitations7%- Performance and scalability
- Limits and governor considerations
- Declarative vs programmatic options
Experience Cloud Basics8%- Platform capabilities and limitations
- Use cases and benefits of Experience Cloud
- Experience types and use scenarios
Adoption and Analytics5%- Reporting and dashboards
- Moderation and community governance
- Engagement and adoption strategies

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q119-Q124):

NEW QUESTION # 119
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

Answer: D

Explanation:
To share records with partners who will work on low-severity B2C customer issues, DR should use sharing rules. Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by internal users with partners based on criteria such as record type, field value, or ownership.


NEW QUESTION # 120
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

Answer: B

Explanation:
The order in which the community manager should perform activation steps is A. To activate a site in Experience Cloud, you need to complete several steps, such as adding profiles and permission sets, enabling contacts as community users, setting welcome emails, and setting the site to active. The order of these steps is important, because some steps depend on others. For example, you need to add profiles and permission sets before you can enable contacts as community users, and you need to set welcome emails before you can set the site to active.


NEW QUESTION # 121
Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site.
CKwants to use the Just-in-Time Provisioning feature for Experience Cloud.
Which value is required in the user type?

Answer: B

Explanation:
This value is used to map the user's identity from the externalidentity provider to the user record in Salesforce. The Federation ID must be unique for each user and must match the value of the SAML attribute that is sent by the identity provider during the SSO process. The Federation ID can also be used for JIT provisioning, which creates or updates users on the fly when they log in to the site.


NEW QUESTION # 122
What are two ways a question can be escalated to a case?
Choose 2 answers

Answer: C,D

Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.


NEW QUESTION # 123
DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR systemadministrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers

Answer: A,B,E

Explanation:
Branding sets allow theadministrator to define the colors, fonts, logos, and images for different parts of the site, such as the header, footer, and body. Page variations allow the administrator to create different versions of a page with different layouts, components, and content. Audience targeting allows the administrator to create audiences based on user attributes, such as profile or company name, and display different branding sets or page variations to different audiences within the same site.


NEW QUESTION # 124
......

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