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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Topic 2: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks |
| Topic 3: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Topic 4: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 5: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 6: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 7: Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings |
| Topic 8: Managing Scheduling and Dispatch | 28% | - Explain the difference between global, local, and emergency scheduling - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console |
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NEW QUESTION # 121
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers
Answer: C,D
Explanation:
A Service Appointment can be shared by clicking Sharing on the record if manual sharing is enabled in Field Service settings[51]. Auto-generated scheduled Service Appointments will be shared with resources if automatic sharing is enabled in Field Service settings[52]. The Service Appointment's parent record can be shared with the assigned resource, but this would not affect the sharing of the Service Appointment itself.
Making the dispatcher the assigned resource on the Service Appointments would not make sense if they are not performing field service tasks. References: https://help.salesforce.com/s/articleView?id=sf.
fs_sharing_manual.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_sharing_automatic.
htm&type=5
NEW QUESTION # 122
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
Answer: A,B
Explanation:
These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site. References:https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.
htm&type=5
NEW QUESTION # 123
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
Answer: C,D,E
Explanation:
The requirement is best implemented with Resource Availability, Scheduling Policy logic, and realistic travel- speed settings. Routing accuracy and appointment placement depend on the availability rule, the policy ' s Work Rules and Service Objectives, and the travel-time model. Default Travel Speed is used for aerial calculations when no resource-specific speed overrides it.
In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
The alternatives address different parts of the Field Service model. Auto Schedule is an execution setting rather than a routing factor, and street-level routing uses road-network information rather than simply computing a straight-line shortest route.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Routing; Resource Availability; Scheduling Policies; travel speed.
NEW QUESTION # 124
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
Answer: A,B
Explanation:
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master- detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show howLocations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. References: https://developer.salesforce.com/docs/atlas.en-us.api.
meta/api/sforce_api_objects_serviceterritorylocation.htm https://help.salesforce.com/s/articleView?id=sf.
customize_related_lists.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_territory_locations_overview.htm&type=5
NEW QUESTION # 125
AW Computing technicians use the field service mobile application exclusively since They are always in the field. Due to frequent schedule changes, the technician should Only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
Answer: B
Explanation:
The correct configuration is Drip Feed dispatch. Drip Feed controls how many future Service Appointments are released to each technician. Setting the quantity to the required number keeps the technician queue small and automatically dispatches the next eligible appointment as current work is completed, canceled, or cannot be completed.
Field Service Mobile is designed for technicians working in changing connectivity conditions. Standard page layouts, quick actions, flows, Service Reports, Knowledge, and supported mobile extensions should be used before introducing custom Visualforce or bespoke components because the native features participate in synchronization, offline behavior, and the Field Service security model.
The alternatives address different parts of the Field Service model. Manual dispatch creates avoidable administrative work, while ordinary auto-dispatch does not by itself provide the same controlled queue depth and protection from frequent schedule changes.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Drip Feed; automated dispatch; mobile appointment visibility.
NEW QUESTION # 126
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