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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:Apple-Device-Support
Exam Price:$149 USD
Exam Format:Multiple-choice single-select, Multiple-choice multiple-select
Related Certifications:Apple Certified IT Professional
Passing Score:75%
Available Languages:Japanese, English, Spanish, French, German
Real Exam Qty:Approx. 80
Certificate Validity Period:3 years
Exam Duration:120 minutes
Recommended Training:Apple Device Support Training Course
Exam Registration:Apple Certification Registration System
Pearson VUE Registration
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 2
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 6
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 7
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 8
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 11
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 12
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

Apple Device Support Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which three peripherals can you share between iPad and Mac when using Universal Control?

Answer: A,C,E


NEW QUESTION # 48
What's required to use Migration Assistant with two installed?

Answer: A,B


NEW QUESTION # 49
How can you confirm that an iPhone is supervised?

Answer: A

Explanation:
Apple provides a visible supervision notice directly in the main Settings screen of a supervised iPhone or iPad. The supervision information appears below the Search field and above the Apple Account area, so option A identifies the correct location. Current Apple documentation describes wording similar to "This iPhone is supervised," followed by information about the organization's management capabilities.
Supervision generally indicates that an organization owns or has enhanced management control over the device, commonly through Automated Device Enrollment. The notice is not limited to the VPN & Device Management section, does not appear as a simple "Supervised" status under About, and individual managed settings do not each display a supervision flag. Checking the main Settings screen is therefore the direct method for confirming supervision.


NEW QUESTION # 50
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

Answer: A


NEW QUESTION # 51
Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

Answer: A


NEW QUESTION # 52
......

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