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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features

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Salesforce Certified Slack Administrator Sample Questions (Q175-Q180):

NEW QUESTION # 175
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?

A. Utilize bulk channel lifecycle management APIs.
B. Use Slack's channel management tools.
C. Take action from each channel's settings.
D. Request that each channel owner take action.

Answer: A

Explanation:
Slack officially recommends for large-scale channel management:
"Use Slack's bulk channel management APIs (like conversations.archive and conversations.rename) to automate cleanup activities at scale." Manually using settings (C) or requesting owners' actions (D) is impractical for 1,000+ channels. Slack's standard UI tools (A) are efficient but not optimized for this volume compared to API automation.
(Reference: Slack Administration Study Guide - Bulk Channel Lifecycle Management)
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NEW QUESTION # 176
You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.
What is the best way to do this?
(Select the best answer.)

A. Use the Discovery API to export all messages and files from the channel.
B. Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.
C. Use the Discovery API to export messages and files from the channel that were sent by your company.Then ask the partners in the Slack Connect channel to do the same.
D. Use the Audit Logs API to monitor and report on all messages and files from the channel.

Answer: C

Explanation:
According to the Slack Enterprise Grid documentation:
"Org Owners and Org Admins can use the Discovery API to export messages and files sent by their organization in Slack Connect channels. Messages and files sent by external partners must be requested from the respective organizations." Because Slack Connect involves multiple organizations, each organization retains ownership of its own data.
Thus, you can only export your company's messages/files via the Discovery API; partners must export their own data.
(Reference: Slack Administration Study Guide - Security and Compliance - Discovery API and Slack Connect)
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NEW QUESTION # 177
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
B. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
C. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
D. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).

Answer: C

Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 178
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
B. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
C. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
D. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Answer: B

Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)

NEW QUESTION # 179
You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?

A. SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
B. Mandatory two-factor authentication (2FA) on the Slack Free plan
C. Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
D. Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid

Answer: A

Explanation:
Slack best practices state:
"SAML-based SSO and SCIM provisioning (through IdP groups) are available on the Business+ plan. This enables automation of user management and enhances login security." Google Workspace SSO (A) without SAML lacks the full control needed. 2FA (B) is a good practice but doesn't automate provisioning. Enterprise Grid (C) would be overkill and costly for a small organization.
(Reference: Slack Administration Study Guide - Identity and Access Management)
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NEW QUESTION # 180
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