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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance and Administration	20%	- Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance - Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration

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Salesforce Certified Slack Consultant Sample Questions (Q39-Q44):

NEW QUESTION # 39
You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A. Users are deactivated at the org level, but can still access the migrating workspace.
B. Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
C. Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
D. Users cannot use channels while the workspace is being migrated, but can still direct message each other.

Answer: C

Explanation:
The correct answer is B. During a grid migration, users should be prepared for disruption because the migrating workspace becomes unavailable and users are signed out while the migration process completes. This is exactly the kind of operational impact that must be communicated in advance so users do not assume Slack is broken or raise unnecessary support tickets. Option A is incorrect because it understates the migration impact and would create poor launch communication. Option C is also incorrect because the workspace is not partially usable for direct messages while channels are unavailable; the migration affects access to the workspace. Option D is wrong because users are not
"deactivated at the org level" as the normal communication point. The consultant should ensure the migration communication plan includes timing, expected downtime, user sign-out behavior, post- migration login instructions, support contacts, and where users should go if they experience access issues after completion. Clear pre-migration communication reduces confusion and protects user trust during the transition.

NEW QUESTION # 40
You are preparing for a consultation with a new client who is interested in adopting Slack. What is the most important information to research about the client's organization beforehand?

A. The market share and competitive position of the client's organization
B. The personal preferences of the CEO regarding communication tools
C. The organizational structure, communication flow, and collaboration tools currently in use
D. The financial performance of the client's organization over the past year

Answer: C

Explanation:
Understanding the client's organizational structure, current communication flow, and the collaboration tools they are using is crucial. This information helps in tailoring the Slack solution to their specific needs, addressing any gaps or inefficiencies in their current system.

NEW QUESTION # 41
A company is rolling out Slack to its employees and is in the process of executing its learning curriculum. What approach should be taken to ensure effective training for all employees?

A. Focus the training exclusively on the technical backend of Slack, assuming users have basic operational knowledge
B. Implement a flexible, phased training program that includes initial basic training, followed by more advanced sessions and regular refresher courses
C. Provide a single intensive training session covering all aspects of Slack, without any follow-up or additional support
D. Leave the employees to explore and learn Slack on their own without providing any structured training

Answer: B

Explanation:
A flexible, phased training approach is effective for a company-wide Slack rollout. Starting with basic training ensures foundational understanding, while advanced sessions cover more complex features. Regular refresher courses help maintain proficiency and update employees on new features, ensuring continuous learning and adaptation.

NEW QUESTION # 42
When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A. Admin processes
B. Training recommendations
C. Grid design benefits and considerations
D. User analytics and KPIs
E. Workspace(s) and access level
F. Channel recommendations

Answer: C,E,F

Explanation:
The correct answers are A, B, and E . A grid design executive summary should communicate the selected structural model in a way executives and project stakeholders can understand and approve. The first essential element is the recommended workspace structure and access level because that defines who can discover, request, join, or be invited to each workspace. Slack's Enterprise organization documentation defines access levels such as Open, By Request, Invite Only, and Hidden, making access design a core part of grid architecture. Channel recommendations are also required because channels are where work happens; grid design is incomplete without guidance on how collaboration will be organized inside and across workspaces.
Finally, the summary must include grid design benefits and considerations so the client understands the tradeoffs of the selected model. Training recommendations, user analytics, KPIs, and admin processes are important in the broader project, but they belong in enablement, success measurement, and governance deliverables rather than the core executive summary of the grid design.
Reference topic: Grid Design - workspace recommendations, access model, channel strategy alignment, benefits, and design considerations.

NEW QUESTION # 43
A startup is implementing Slack for its dynamic and rapidly evolving team. What key element should be included in the learning plan for Slack to cater to this specific environment?

A. A static, one-time training session covering basic Slack functionalities without follow-up or updates
B. An advanced, technical-focused training plan, regardless of the varying proficiency levels within the team
C. Informal, ad-hoc learning sessions led randomly by different team members without a structured curriculum
D. A flexible and ongoing learning program that includes initial basic training, followed by regular updates and sessions as new features are released

Answer: D

Explanation:
For a startup with a dynamic team, a flexible and ongoing learning program is vital. Starting with basic training to build a foundation and continuing with regular updates ensures that the team keeps pace with new features and changes in Slack. This approach is crucial in a startup environment where adaptability and continuous learning are key.

NEW QUESTION # 44
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