300-830 Online Test - 300-830 Relevant Exam Dumps

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| Section | Objectives |
|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
- 1. Common deployment troubleshooting
- 2. TLS and secure signaling
|
| Topic 2: Hybrid Collaboration Services | - Hybrid services integration
- 1. Calendar and directory integration
- 2. Hybrid calling connectivity
|
| Topic 3: Edge and Expressway Deployment | - Cisco Expressway configuration
- 1. Traversal zones and security
- 2. MRA (Mobile and Remote Access)
|
| Topic 4: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
- 1. Webex Calling deployment models
- 2. Webex Meetings architecture
|
| Topic 5: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
- 1. PSTN gateway integration
- 2. Call routing between cloud and on-prem systems
|
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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q54-Q59):
NEW QUESTION # 54
A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)
- A. 450.783.2223
- B. (450) 783-2223
- C. #450 783-2223
- D. [450) 783-2223
- E. +1-450-783-2223
Answer: B,E
Explanation:
Webex Contact Center phone numbers for entry points can be configured using a valid national phone number format or E.164 format. The number with parentheses is a valid national format, and the number with the country code prefix is a valid E.164-style format for routing inbound calls into the Contact Center IVR.
NEW QUESTION # 55
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
- A. It supports TLS API encryption.
- B. It supports OAuth certificate-based authentication.
- C. It provides customizable CRM agent workflows from WxCC.
- D. It provides agent state syncing between platforms.
- E. It supports read-write and read-only configurations.
Answer: B,C
Explanation:
The Microsoft Dynamics 365 connector provides CRM integration from the Webex Contact Center agent experience and includes configuration that allows agent workflows and screen-pop behavior to be customized around Dynamics records. Cisco's Dynamics integration guide describes installing the CRM connector, configuring the channel provider, and customizing screen-pop and workflow behavior using parameters and variables. OAuth certificate-based authentication is also part of secure connector authorization patterns used in Cisco integration workflows where an application uses certificate/private-key material instead of a simple shared secret. Agent state syncing between platforms is not the defining connector characteristic in this option set; there are synchronization features involving Webex App or CRM presence, but the connector question is focused on Dynamics connector capabilities. TLS encryption is expected for HTTPS communications but is too generic to be a distinctive answer. Read-only/read-write is not the pair Cisco emphasizes for this connector question. Reference: Cisco Help, Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365; Configure custom connector for Webex Contact Center.
NEW QUESTION # 56
A Webex Contact Center manager wants to verify which contact sessions were recorded.
Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
- A. Teams Contact Details
- B. Usage Report
- C. CSR Report - Yesterday
- D. Sites Contact Details
Answer: C
Explanation:
To verify which contact sessions were recorded, the manager needs a contact-session report, not a team or site inventory report. Cisco's Analyzer stock reports include CSR reports that are based on Customer Session Record data. The CSR Report - Yesterday is a stock historical report suitable for reviewing completed customer sessions and whether those sessions include recording-related indicators. Team Contact Details and Site Contact Details can be useful for operational breakdowns by team or site, but the question asks which contact sessions were recorded, which aligns with the customer session record. A Usage Report is generally used for consumption or system usage and is not the direct stock report for contact session recording verification. The exam wording points to the standard Analyzer repository/reporting structure: CSR summarizes the end-to-end customer interaction and is the right source when validating recorded contact sessions. Reference: Cisco Help, Webex Contact Center Analyzer User Guide; Webex Contact Center Analyzer Stock Reports.
NEW QUESTION # 57
An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?
- A. CAPF enrollment
- B. SNMPv3
- C. SAML single sign-on
- D. TFTP authentication
Answer: C
Explanation:
SAML SSO allows organizations to integrate Webex authentication with enterprise identity providers such as Azure AD or Okta. Users can authenticate using existing corporate credentials.
SNMP, CAPF, and TFTP are unrelated to federated identity and single sign-on authentication workflows.
NEW QUESTION # 58
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?
- A. Review the Webex Contact Center Analyzer that checks the call logs.
- B. Review the Webex Contact Center Queues configuration.
- C. Verify that the Webex Contact Center channels are associated.
- D. Check the SIP trunk status on the customer's Session Border Controller.
Answer: D
Explanation:
With Bring Your Own PSTN, inbound call delivery depends on the customer's SBC and SIP trunk connectivity. A reorder tone followed by call drop commonly indicates a trunk, routing, or SIP signaling failure, so checking the SIP trunk status on the customer SBC is the correct first action to identify the cause.
NEW QUESTION # 59
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