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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Security18%- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Data Loss Prevention (DLP)
  • 3. Retention policies and export
- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies
- Governance framework
  • 1. Channel management policies
  • 2. Acceptable use policies
  • 3. Data governance and compliance
Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel naming conventions and organization
  • 3. Channel segments and cross-org channels
Discovery20%- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
Workflows and Integrations12%- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
Migration and Change Management5%- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies

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Salesforce Certified Slack Consultant Sample Questions (Q16-Q21):

NEW QUESTION # 16
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

Answer: C

Explanation:
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process.
The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.


NEW QUESTION # 17
Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

Answer: D

Explanation:
The correct access level is By Request . The legal workspace should be discoverable to all members of the Enterprise organization, but access should require approval because the workspace contains confidential legal conversations. "By Request" fits that exact requirement: members can see that the workspace exists and request to join, while the appropriate workspace owners or admins can approve only legal team members or authorized users. Option A, Open, is too permissive because any eligible member could join without approval.
Option C, Hidden, is too restrictive because the client specifically wants all org members to see that the workspace exists. Option D, Invite Only, allows controlled membership but removes the self-service request mechanism and is not as aligned with the requirement that the workspace be visible. The consultant should always map workspace access level to sensitivity and discoverability. Confidential-but-visible workspaces generally fit the By Request model.
Reference topic: Grid Design - workspace access levels, confidential workspace design, discoverability, approval-based access, and Enterprise Grid workspace governance.


NEW QUESTION # 18
When preparing an experiential learning environment for a live Slack training session, what is a key element to include to ensure participants are actively engaged and applying what they learn?

Answer: A

Explanation:
Interactive activities that involve using Slack features for real-world tasks and collaboration in breakout groups are essential in an experiential learning environment. This approach ensures participants are actively engaged and applying their learning, which enhances retention and understanding.


NEW QUESTION # 19
A company is transitioning to Slack for their internal communications. What is the best practice for ensuring effective adoption of Slack across the organization?

Answer: B

Explanation:
Starting with a pilot program allows the organization to test Slack with a smaller group, identify best practices, and make necessary adjustments before wider deployment. This approach helps in managing the change more effectively, ensuring that training and support are tailored based on initial feedback.


NEW QUESTION # 20
In designing learning materials for new Slack users in a large organization, what should be the focus to ensure they effectively understand and use Slack?

Answer: B

Explanation:
For new users, it's crucial to start with the basics of Slack, like messaging and navigating channels, and then progressively move to more advanced features. This structured approach ensures users build a solid foundation before tackling more complex functionalities, enhancing overall understanding and proficiency.


NEW QUESTION # 21
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