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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:C-BCSCX-2502
Related Certifications:SAP Customer Experience Solutions
SAP Certified - Positioning SAP Business Suite
Real Exam Qty:30
Exam Format:Multiple Response, Scenario-Based, Multiple Choice
Exam Price:$200 USD
Exam Duration:60 minutes
Certificate Validity Period:SAP certification stays valid for the current solution release
Passing Score:70%
Available Languages:English
Sample Questions:SAP C-BCSCX-2502 Sample Questions
Exam Way:Online proctored exam or test center delivery
Pre Condition:Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:https://learning.sap.com/certifications

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SAP C-BCSCX-2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which SAP CX solution would you position to process customer issues?

Answer: A


NEW QUESTION # 19
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: A


NEW QUESTION # 20
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 21
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 22
Which solution can be used to analyze a real-time 360 view of the customer?

Answer: C


NEW QUESTION # 23
......

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