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| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Configure map view and route optimization |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Process work order inspections and recommendations - Handle work order incidents and resolutions - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order products, services, and notes |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Set up and configure customer assets - Configure Field Service organizations and structures |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings |
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NEW QUESTION # 158
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 159
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
Answer: A,C,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
NEW QUESTION # 160
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order iscreated, the dispatch team is manually assigning the work order to a territory in order to book the correctresources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that thedispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they willautomatically be mapped to the correct territory? To answer, move the appropriate actions from the list ofactions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 161
Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.
As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list.
You need to ensure that this discount is applied dynamically upon creation of a relevant work order.
Solution: Create an agreement for each customer where you add the discounted prices on all products and services to the agreement price list. The discounted prices will be reflected on all work orders generated.
Does this meet the goal?
Answer: A
NEW QUESTION # 162
Your organization wants to use the new Field Service mobile app.
You need to ensure this app works for the technicians.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
Answer: D,E
NEW QUESTION # 163
......
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