Test GCX-AI-GPE Registration - GCX-AI-GPE Test Online

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
  • 1. Predictive intent and customer journey optimization
    • 2. AI in contact center efficiency and personalization
      Integration and Implementation- Genesys Cloud CX ecosystem integration
      • 1. CRM and third-party system integration
        • 2. API-based configuration and deployment
          Data, Analytics, and Governance- Reporting and optimization
          • 1. Engagement and routing performance metrics
            • 2. Ethical AI and data governance considerations
              Genesys Predictive Routing (GPR)- AI-based routing logic
              • 1. Routing optimization and performance tuning
                • 2. Skill-based vs predictive routing comparison
                  Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
                  • 1. Visitor activity tracking and segmentation
                    • 2. Action maps and outcomes
                      Conversational AI and Automation- Bot and virtual agent integration
                      • 1. NLU concepts (intents, utterances, entities)
                        • 2. Bot flows and escalation handling

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                          Genesys GCX-AI-GPE Test Online - Valid GCX-AI-GPE Exam Guide

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q27-Q32):

                          NEW QUESTION # 27
                          What role does the outcome score play in predictive engagement?
                          Response:

                          Answer: B


                          NEW QUESTION # 28
                          Select all the actions available to use when an action map triggers.
                          (Choose four answers)
                          Response:

                          Answer: A,C,D,F


                          NEW QUESTION # 29
                          In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
                          Response:

                          Answer: D


                          NEW QUESTION # 30
                          Which two best practices apply when managing multiple action maps?
                          (Choose two)
                          Response:

                          Answer: C,D


                          NEW QUESTION # 31
                          From which Genesys Cloud sections can you access GPE analytics?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 32
                          ......

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