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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: DevOps and Transformational Leadership | 15% | - Definitions and benefits of DevOps - Transformational leadership principles - Leadership frameworks for change |
| Topic 2: Unlearning Behaviors | 15% | - Cognitive bias and psychological safety - Governance, risk and compliance in DevOps - Mindset and mental models |
| Topic 3: Target Operating Models and Organizational Design | 10% | - Team structures and collaboration - Designing DevOps-aligned operating models - Conway's Law and organizational structure |
| Topic 4: Measuring to Learn | 15% | - Purpose of measurement - Evaluating DevOps performance - Tools and techniques for measurement |
| Topic 5: Becoming a DevOps Organisation | 15% | - Building safety and continuous improvement - DevOps principles and adoption - Differences between DevOps and traditional IT |
| Topic 6: Measuring to Improve | 15% | - Meaningful metrics and indicators - Avoiding measurement pitfalls - Value stream mapping |
| Topic 7: Articulating and Realising Value | 10% | - Communicating value to stakeholders - Value outcomes and benefits realization - Investment cases and business justification |
| Topic 8: Leading Cultural Change | 5% | - Driving behavioural and cultural transformation - Empowerment and participation |
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NEW QUESTION # 32
When an organization has adopted DevOps principles and practices, releasing a change to their applications and services can be described as which of the following?
Answer: A
Explanation:
In a mature DevOps organization, releasing change should become routine, low-risk, repeatable, and almost unremarkable - "like breathing." This reflects a shift away from large, infrequent, manually coordinated releases toward small, frequent, well-tested, automated, and observable changes. DevOps aims to make delivery safe by improving flow, feedback, collaboration, automation, deployment practices, monitoring, and learning from production.
Option A describes the traditional release pattern DevOps seeks to eliminate: large batches, long lead times, fragile deployments, and fear of failure. Option C also reflects an older operating model in which releases are treated as exceptional events requiring special windows, weekend work, and extensive coordination. Option D implies that release responsibility is isolated in a separate team, whereas DevOps promotes shared ownership across product, development, operations, security, and other stakeholders.
The key point is that DevOps does not simply accelerate release frequency; it changes the system so that frequent release becomes safe. Capabilities such as continuous integration, deployment automation, automated testing, feature flags, telemetry, rollback patterns, and blameless learning reduce the risk of change. Relevant study guide references: Becoming a DevOps Organization, Measuring to Improve, Measuring to Learn, and Target Operating Models and Organizational Designs.
NEW QUESTION # 33
What is a mirror metric for % Rework in the context of Value Stream Mapping?
Answer: D
NEW QUESTION # 34
When preparing for a DevOps transformation, what technique can be used to create a shared vision of the need to change?
Answer: A
Explanation:
The correct answer is B because a value stream map is a strong technique for creating a shared view of why change is needed. Before a DevOps transformation can gain momentum, stakeholders must understand the current system of work: how demand enters, how work flows, where it waits, where it is handed off, where rework occurs, and where customer value is delayed. A value stream map makes these issues visible to everyone involved.
This shared visibility is important because transformation often fails when different teams hold different mental models of the problem. Development may see operations as a blocker, operations may see development as careless, and leadership may see only high-level delivery metrics. Value stream mapping helps replace assumptions and blame with a common evidence base. It allows stakeholders to see that many problems are systemic rather than caused by individual teams.
Kanban can help manage and visualize work, but the question asks about creating a shared vision of the need to change. Reengineering is broader and more disruptive. A change score card may track change but does not create the same end-to-end understanding. Relevant study guide references: Articulating and Socializing Vision; Measuring to Learn; Measuring to Improve; Becoming a DevOps Organization.
NEW QUESTION # 35
When thinking of the dimensions of transformational leadership, which of the following is how we would expect a transformational leader to behave?
Answer: D
Explanation:
A transformational leader is expected to orient people around a compelling shared vision and inspire them to move beyond narrow local interests, habits, or individual preferences. In a DevOps context, this is essential because transformation requires people to change long-established behaviors, cross functional boundaries, challenge legacy processes, and focus on outcomes that matter to the whole organization. Option D is the strongest answer because transformational leadership is associated with vision, purpose, inspiration, role modelling, and mobilizing people toward a future state.
Option A may appear positive, but it is closer to a transactional or contingent-reward behavior: recognition is given in response to specific performance. That can be useful, but it is not the defining behavior of transformational leadership. Option B is incorrect because accepting the status quo conflicts with transformation, continuous learning, and improvement. Option C is also incorrect because blame and humiliation damage psychological safety, reduce learning, and discourage transparency.
The DOL leadership theme emphasizes that DevOps change requires leaders who can articulate vision, challenge existing assumptions, build trust, and energize people through change. Relevant study guide references: DevOps and Transformational Leadership, Articulating and Socializing Vision, Unlearning Behaviors, and Maintaining Energy and Momentum.
NEW QUESTION # 36
When you are putting the customer upfront and center, what shouldn't you do?
Answer: B
Explanation:
The correct answer is A because customer-centric DevOps decision-making should be based on evidence, feedback, and validated learning rather than hierarchy. The "highest paid person's opinion" problem, often called HiPPO-driven decision-making, occurs when seniority overrides customer evidence, operational data, team insight, or experiment results. This is especially harmful in DevOps evolution because it reinforces command-and-control behavior and prevents organizations from learning from the actual users of the system.
Putting the customer upfront and center means using customer feedback, telemetry, usage data, support patterns, market signals, and outcome measures to guide prioritization and improvement. Pulling improvement ideas from customers is appropriate because it connects delivery to real needs. Using live- streaming reaction and prediction services can help organizations understand behavior and sentiment quickly.
Being data-driven supports faster feedback and better product decisions.
A DevOps leader should create conditions where decisions are informed by the people closest to the customer, the work, and the evidence. Relevant study guide references: Measuring to Learn; Becoming a DevOps Organization; DevOps and Transformational Leadership; Articulating and Socializing Vision.
NEW QUESTION # 37
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