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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Build Integration Solutions | 23% | - Handle errors and exceptions - Apply security and governance measures - Implement integration components and logic |
| Topic 2: Evaluate Business Needs | 11% | - Identify functional and non-functional integration requirements - Classify data sensitivity level - Identify CRM success factors and regulatory impacts |
| Topic 3: Design Integration Solutions | 28% | - Choose API types and communication protocols - Select appropriate integration patterns - Design solution components and architectures |
| Topic 4: Translate Needs to Integration Requirements | 22% | - Determine security and performance requirements - Evaluate system and process constraints - Inventory systems and integration patterns |
| Topic 5: Maintain and Monitor Integrations | 8% | - Monitor performance and availability - Troubleshoot and debug issues - Update and optimize integrations |
| Topic 6: Evaluate the Current System Landscape | 8% | - Identify system landscape, standards, limitations and protocols - Analyze constraints and pain points of existing systems - Evaluate authentication and authorization requirements |
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NEW QUESTION # 75
An enterprise customer with more than 10 million customers has the following systems and conditions in its landscape:
* Enterprise Billing System (EBS) - All customers' monthly billing is generated by this system.
* Enterprise Document Management System (DMS) - Bills mailed to customers are maintained in the Document Management system.
* Salesforce CRM (CRM) - Customer information, sales, and support information is maintained in the CRM.
Only authorized users are allowed access to the EBS and the Enterprise DMS. Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the EBS and to view generated bills from the DMS. Which authorization and authentication need should an integration consultant consider while integrating the DMS and EBS with Salesforce?
Answer: B
Explanation:
When integrating high-security back-office systems like an Enterprise Billing System (EBS) and a Document Management System (DMS) with Salesforce, the primary concern for an Integration Architect is maintaining the integrity of the organization's existing security perimeter. In an enterprise landscape with over
10 million customers, these systems are typically governed by strict regulatory and compliance standards (such as PCI-DSS or GDPR) that dictate who can view financial records.
The consultant must consider Enterprise security needs for access to these systems rather than simply attempting to synchronize credentials. This involves evaluating an Identity Federation strategy using protocols like SAML 2.0 or OpenID Connect. Instead of maintaining a separate silo of authentication details within Salesforce (which creates a security risk and administrative overhead), Salesforce should act as a Service Provider (SP) that trusts a central Identity Provider (IdP).1234 Furthermore, the "seamle5ss access" requirement implies that once a support agent is authenticated into Salesforce, their identity should be propagated to the EBS and DMS to authorize the specific 6view of a7 customer's bill. This is often achieved through Single Sign-On (SSO) and Token-Based Authentication8.
By prioritizing the enterprise security framewo9rk, the architect ensures that access is auditable, centralized, and compliant with corporate policies, while providing th10e "360-degree" view required by support agents without forcing them to log in to multiple disconnected systems. Migrating such massive systems (Option A) into Salesforce is technically and financially unfeasible for most enterprises due to data volume and specialized processing logic.
NEW QUESTION # 76
KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.
1. Customer requests Customer Service Representative (CSR) for a Service upgrade.
2. Customer provides credit card details to CSR for payment.
3. CSR submits payment information in Salesforce, and processed in a
4. CSR receives confirmation of payment.
5. CSR upgrades service for customer and confirms Customer.
external payment gateway.
This use case requires the CSR to obtain confirmation of payment before upgrading the service.
The integration with Payment gateway needs to be reliable and monitored for audit purposes.
The payment gateway service isan external RESTful service that the B2C Enterprise Customer has subscribed for.
What should an Integration Architect recommend for this integration?
Answer: B
Explanation:
Make a callout to the payment gateway through ESB supporting error handling and logging for audit purposes. This solution meets the requirements of integrating with an external RESTful service, ensuring real- time updates to the CSR, and supporting post payment processes. ESB stands for Enterprise Service Bus, which is a software architecture model that allows communication between different applications via a common bus. ESB can handle the callout to the payment gateway service, and provide error handling, logging, routing, transformation,and orchestration capabilities. ESB can also integrate with other systems or services that are involved in the post payment processes, such as billing, invoicing, or reporting.
References: Certification - Integration Architect - Trailhead, [Enterprise Integration Patterns]
NEW QUESTION # 77
Only authorized users are allowed access to the EBS and the Enterprise DMS.
Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.
Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?
should an integration consultant consider while integrating the DMS and ESB with Salesforce?
Choose 3 answers
Answer: A,B,C
NEW QUESTION # 78
When a user clicks "Check Preferences" as part of a Lightning flow, preferences from an externally hosted RESTful service are to be checked in real time. The service has OpenAPI 2.0 definitions. Which integration pattern and mechanism should be selected?
Answer: A
Explanation:
This scenario describes a classic Request and Reply pattern where a user action in the UI requires an immediate, synchronous response from an external system to determine the next step in a business process (the Flow).
The requirement specifies that an OpenAPI 2.0 (Swagger) definition is available. For an Integration Architect, this is a prime use case for External Services. External Services allow you to import an OpenAPI schema and automatically generate "Invocable Actions" that can be used directly in Flow Builder without writing a single line of Apex code.
Why this is the best fit:
* Low Code: It fulfills the requirement purely through declarative configuration, which reduces maintenance and development costs.
* Real-Time: It performs a synchronous HTTP callout and waits for the Boolean/String values to be returned to the Flow variables.
* Type Safety: Because it uses the OpenAPI definition, Salesforce understands the data types (Boolean
/String) natively.
Option A (Data Virtualization) is more suitable for viewing and searching large external datasets as if they were records; it is over-engineered for a simple "check status" function. Option C (Remote Call-In) is the inverse of the requirement; it refers to an external system calling into Salesforce. By using Enhanced External Services, the architect provides a scalable, declarative solution that perfectly aligns with modern Salesforce development best practices for real-time external system interaction.
NEW QUESTION # 79
A developer has been tasked by the integration architect tobuild a solution based on the Streaming API. The developer has done some research and has found there are different implementations of the events in Salesforce (Push Topic Events, Change Data Capture, Generic Streaming, Platform Events), but is unsure ofto proceed with the implementation.The developer asks the system architect for some guidance.
What should the architect consider when making the recommendation?
Answer: A
Explanation:
Push Topic Events can define a custom payload, which is one of the factors that should be considered when choosing a Streaming APIimplementation. Push Topic Events are based on SOQL queries that define the data changes to be notified of. You can specify the fields to be returned in the event message by using the SELECT clause in the query. This allows you to customize the payload according to your needs2 References: Create a PushTopic
NEW QUESTION # 80
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