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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Service Value Chain Activities
ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q362-Q367):

NEW QUESTION # 362
Which describes a CORRECT approach to change authorization?

A. Changes included in the change schedule are pre-authorized and do not need additional authorization
B. Normal changes should be assessed and authorized before they are deployed
C. Emergency changes should be authorized by as many people as possible to reduce risk
D. Normal changes are typically implemented as service requests and authorized by the service desk

Answer: B

NEW QUESTION # 363
Which describes a set of defined steps for implementing improvements?

A. The `continual improvement register'
B. The `continual improvement model'
C. The `improve' value chain activity
D. The `engage' value chain activity

Answer: B

NEW QUESTION # 364
Which activity is part of the 'continual improvement' practice?

A. Identifying the cause of incidents and recommending related improvements
B. Making business cases for improvement action
C. Authorizing changes to implement improvements
D. Logging and managing incidents that result in improvement opportunities

Answer: B

NEW QUESTION # 365
What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A. Service desk agent
B. Service level manager
C. Problem analyst
D. Change authority

Answer: B

NEW QUESTION # 366
Which of these should be logged and managed as a problem?

A. A monitoring tool detects a change of state for a service
B. A user requests delivery of a laptop
C. 'Continual improvement' needs to prioritize an improvement opportunity
D. Trend analysis shows a large number of similar incidents

Answer: D

Explanation:
Explanation

NEW QUESTION # 367
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