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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Getting started and prerequisites
- Data preparation and model training
- Configuration and setup of GPR
- Performance monitoring and reporting
AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q54-Q59):

NEW QUESTION # 54
An action map can only be active on a single webpage at a time.
(True/False)
Response:

Answer: A


NEW QUESTION # 55
Which setting in an action map defines the visitor audience eligible for engagement?
Response:

Answer: D


NEW QUESTION # 56
What happens if the condition set in an action map is no longer met during the visitor session?
Response:

Answer: D


NEW QUESTION # 57
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 58
Which two configurations are required when creating a new action map?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 59
......

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