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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
ITIL Service Value System (SVS)- Guiding principles
- Governance
- Opportunity, demand, and value
- Service value chain
- Continual improvement
ITIL Practices Overview- Technical management practices (e.g., deployment management, infrastructure and platform management)
- Service management practices (e.g., incident management, service desk, change enablement)
- General management practices (e.g., continual improvement, risk management)
Key Concepts of Service Management- Value and value co-creation
- Organizations, service providers, service consumers
- Products and services relationship
Four Dimensions of Service Management- Organizations and people
- Value streams and processes
- Partners and suppliers
- Information and technology

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EXIN ITIL 4 Foundation Sample Questions (Q274-Q279):

NEW QUESTION # 274
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

Answer: C


NEW QUESTION # 275
Which is handled as a service request?

Answer: B


NEW QUESTION # 276
When should a workaround be created?

Answer: D


NEW QUESTION # 277
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

Answer: C


NEW QUESTION # 278
How does information about problems and known errors contribute to 'incident management'?

Answer: D


NEW QUESTION # 279
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