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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Create quoting and order capture processes - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Prioritize and size user stories - Develop data migration strategies - Design asset management and MACD workflows - Design scalable product catalog models
Delivery	16%	- Align architecture and order components - Execute data migration plans - Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design
Discovery	24%	- Align requirements to native features or external solutions - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Evaluate data volume and platform constraints - Map business processes, personas and requirements - Define KPIs based on business goals and budget

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q70-Q75):

70. Frage
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. UX experience is the most important. Fully design and validate the UX before designing the integration step
B. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
D. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

Antwort: C

71. Frage
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Promotions
C. Customizations using CPQ Hooks
D. Discounts.

Antwort: A,D

Begründung:
To offer pricing adjustments across the catalog and enable agents to provide runtime adjustments with an approval process, utilizing Discounts (A) and leveraging Adjustment using Context Rules (B) are recommended. These features allow for the flexible application of price adjustments based on predefined criteria and real-time decisions, with the capability to enforce approval workflows for certain adjustment levels.References:Salesforce CPQ documentation on discounts, context rules, and approval processes.

72. Frage
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as an attribute of the business internet offer with a default value of 'included'
B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
C. Model the router technical product and decompose it from the business internet offer.
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Antwort: C

73. Frage
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product services sold will have child features added in the future
B. The product/service sold is high volume, one time billing event, such as a pay per view
C. The Product sold is a device accessory such as phone case
D. The product Service sold has a recurring charge
E. The product services sold can undergo future attribute changes

Antwort: A,D,E

Begründung:
Assetization of a commercial product or service should be considered when: A. The product or service can undergo future attribute changes, requiring tracking and management of these changes over time. D. The product or service will have child features added in the future, necessitating a structured approach to manage these hierarchical relationships. E. The product or service has a recurring charge, implying a need for ongoing management and billing of the service. These factors indicate a complex product or service lifecycle that benefits from the structured management and flexibility provided by assetization.References:Salesforce Communications Cloud asset management best practices and product catalog management documentation.

74. Frage
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Promotions
B. Discount
C. Time Plan
D. Offering

Antwort: A,C

75. Frage
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