Free GCX-AI-GPE Sample - GCX-AI-GPE Exam Objectives Pdf

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Conversational AI and Automation- Bot and virtual agent integration
  • 1. Bot flows and escalation handling
    • 2. NLU concepts (intents, utterances, entities)
      Data, Analytics, and Governance- Reporting and optimization
      • 1. Engagement and routing performance metrics
        • 2. Ethical AI and data governance considerations
          Genesys Predictive Routing (GPR)- AI-based routing logic
          • 1. Skill-based vs predictive routing comparison
            • 2. Routing optimization and performance tuning
              AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
              • 1. Predictive intent and customer journey optimization
                • 2. AI in contact center efficiency and personalization
                  Integration and Implementation- Genesys Cloud CX ecosystem integration
                  • 1. CRM and third-party system integration
                    • 2. API-based configuration and deployment
                      Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
                      • 1. Visitor activity tracking and segmentation
                        • 2. Action maps and outcomes

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                          GCX-AI-GPE Exam Objectives Pdf - Dump GCX-AI-GPE File

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q18-Q23):

                          NEW QUESTION # 18
                          What is one use case for using multiple action maps on a website?
                          Response:

                          Answer: B


                          NEW QUESTION # 19
                          Which of the following can be used to trigger an action map?
                          Response:

                          Answer: D


                          NEW QUESTION # 20
                          You can perform a GPR benefit assessment on queues with zero interaction data.
                          (True/False)
                          Response:

                          Answer: B


                          NEW QUESTION # 21
                          While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
                          Response:

                          Answer: D


                          NEW QUESTION # 22
                          What is the primary function of an Action Map in Predictive Engagement?
                          Response:

                          Answer: A


                          NEW QUESTION # 23
                          ......

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