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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 2: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
| Topic 3: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Topic 4: Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario |
| Topic 5: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 6: Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling |
| Topic 7: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 8: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications |
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NEW QUESTION # 105
Which service process dictates that both the Root Work Order field and Root Work Order Line Item field be added to page layouts?
Answer: A
Explanation:
Root Work Order and Root Work Order Line Item for multilevel hierarchies is the appropriate Field Service design. Root fields are most valuable when both Work Orders and Work Order Line Items have more than one hierarchy level because they provide direct visibility to the top-level record without navigating through intermediate parents.
Good Work Order design also preserves the distinction between planned work and execution results. Products Required, requirements, and task structure should be established before service; Products Consumed, actual times, signatures, and completion statuses then record what actually happened in the field.
The alternatives address different parts of the Field Service model. With only a single hierarchy level, the immediate Parent fields already provide most of the relationship context and the Root fields add less value.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Order hierarchies; Work Order Line Item hierarchies; Root fields.
NEW QUESTION # 106
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers
Answer: B,C
Explanation:
A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type calledsite or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. References: https://help.salesforce.
com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_work_types.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 107
An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
Answer: B
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority. It can be used when an extreme weather situation impacts both the volume of work and number of available resources at Universal Containers. Resource Schedule optimization is a process that reschedules service appointments assigned to a specific resource based on predefined criteria such as traveltime or priority. It would not address the impact on other resources or unassigned service appointments. Emergency scheduling is a process that assigns emergency service appointments to available resources based on predefined criteria such as travel time or priority. It would not address the impact on existing service appointments or non-emergency service appointments. Customer first scheduling is a process that assigns service appointments based on customer preferences such as preferred time slots or preferred resources. It would not address the impact on resource availability or service level agreements. References: https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_emergency_scheduling_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_customer_first_scheduling_overview.
htm&type=5
NEW QUESTION # 108
Universal Containers plans to deploy Salesforce Field Service to 100 external contractors. There are 75 contractors who need Access to Work Orders, Assets, Mobile App, and Chatter. The remaining 25 contractors are paid a commission on sales of containers and Need to schedule resources.
Which license types and quantities should the Consultant recommend?
Answer: D
Explanation:
75 Contractor licenses and 25 Contractor Plus licenses is the appropriate Field Service design. The 75 field- only contractors need standard contractor capabilities for Work Orders, Assets, mobile work, and collaboration. The 25 contractors who also participate in sales and scheduling need the broader Contractor Plus capability set.
With private organization-wide defaults, Field Service can use automatic sharing, User Territories, territory public groups, and assignment relationships to expose the operational records needed by technicians and dispatchers. These sharing mechanisms are distinct from the permissions that control whether a user can configure Field Service or use a particular application capability.
The alternatives address different parts of the Field Service model. Giving Contractor Plus to all 100 users would over-license the field-only group, while basic Contractor access would not align with the expanded scheduling and sales responsibilities of the remaining 25.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Permissions and Sharing - Contractor and Contractor Plus licensing; external Field Service users.
NEW QUESTION # 109
Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Answer: C,D
Explanation:
Changing the Work Order with a closed status of "Cancelled" allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of "New" would not indicate that it was cancelled before. Creating a child Work Order for the follow- up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. References:[23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24.
https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning- work-orders
NEW QUESTION # 110
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