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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 CRM |
| Related Certifications: | Cisco Customer Experience Specialization |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice |
| Available Languages: | Japanese, English |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Proctored test via Cisco authorized testing partner |
| Pre Condition: | Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
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NEW QUESTION # 89
Which two factors drive subscription value for customers?(Choose two)
Answer: D,E
NEW QUESTION # 90
Which statement regarding which tools can be added as value to customer and partners is invalid?
Answer: A
NEW QUESTION # 91
An RM notices a customer has 25 assets with no active service contract in a Cisco Ready report. How should the RM categorize these assets and respond?
Answer: C
Explanation:
Assets that currently have no active service coverage should be classified as uncovered assets. Cisco explicitly defines uncovered assets as line items that do not currently have support coverage. Its renewals and installed- base guidance instructs users to review those assets and identify opportunities to attach appropriate support services. (Cisco) This aligns directly with the Cisco Renewals Manager v2.0 blueprint, which requires the RM to interpret Installed Base data using Cisco Ready for Partners to identify coverage gaps. A set of 25 uncovered assets represents a clear coverage-gap opportunity. The correct RM action is therefore to validate the assets, assess the appropriate service entitlement or support offer, and engage the customer regarding restoring or adding coverage. (Cisco Learning Content) Option B is incorrect because an uncovered asset is not automatically an expired or end-of-life asset. Cisco separately identifies assets approaching Last Date of Support (LDoS), for which replacement or migration may be appropriate. Option C is unsupported because absence of coverage does not prove the equipment has been decommissioned. Cisco ' s service-coverage guidance treats "Decommissioned" as a separate disposition requiring validation. (Cisco Community) Option D also misclassifies the issue; lack of support coverage is not inherently a Smart Account association problem.
Therefore, the assets should be categorized as uncovered, and the RM should pursue the appropriate coverage opportunity, making A correct.
NEW QUESTION # 92
Which area of the success plan is the renewal manager responsible?
Answer: B
NEW QUESTION # 93
An RM is preparing to present a renewal proposal at T-60. Which approach reflects the value-led positioning principle of the Engagement phase?
Answer: C
Explanation:
Value-led positioning means that the renewal discussion should be grounded first in the customer outcomes and realized value produced by the Cisco investment, rather than in expiration dates, discounts, or product features. Cisco's lifecycle methodology consistently links successful renewals to demonstrated business outcomes. Cisco states that lifecycle selling is focused on customer business outcomes and that alignment across Sales, Customer Success, Renewals, and the customer supports successful lifecycle progression. (Cisco Community) This approach is also consistent with Cisco's current Renewals Manager v2.0 blueprint, which requires the RM to understand how CX and Customer Success fundamentals drive customer outcomes, analyze the Engagement/Proposal phase, and execute renewal strategy within the T-minus operational checkpoints. At T-
60, the RM should therefore connect the proposed renewal to demonstrated value and the customer's ongoing objectives rather than positioning it merely as a commercial transaction. (Cisco Learning Content) Option A is product-led; new features may support expansion, but they should not be the primary renewal anchor. Option B creates an expiration-driven conversation rather than a value-led one. Option C leads with commercial mechanics, which risks reducing the discussion to price.
Cisco's current partner requirements explicitly state that renewal posture should be tied to realized value, including KPI trends and next-term objectives. (cisco.com) Therefore, D is correct.
NEW QUESTION # 94
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