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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
  • 1. Feedback loops and continual improvement
    • 2. Customer and stakeholder value
      Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
      • 1. The characteristics of high-velocity IT
        • 2. Digital technology and digital organizations
          Topic 3: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Service validation and testing
            • 2. Information security management
              • 3. Business analysis
                • 4. Architecture management
                  • 5. Deployment management
                    Topic 4: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                    • 1. Focus on value
                      • 2. Optimize and automate
                        Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Operating and improving digital products
                          • 2. Designing and delivering digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q24-Q29):

                            NEW QUESTION # 24
                            An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
                            Which TWO behaviours of the line managers BEST align with Lean culture?
                            1. Talking directly to employees to understand how work is actually
                            done
                            2. Asking team leaders to define new procedures that ensure goals will
                            be met
                            3. Asking team leaders what help employees need and offering that help
                            4. Using coaching techniques to encourage and incentivize employees

                            Answer: B

                            Explanation:
                            In a Lean culture, line managers should talk directly to employees to understand how work is actually done (1) and use coaching techniques to encourage and support employees (4). These behaviors promote respect, continuous improvement, and empowerment, which are central to Lean principles.


                            NEW QUESTION # 25
                            In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

                            Answer: D

                            Explanation:
                            In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


                            NEW QUESTION # 26
                            A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
                            Which technique is being applied?

                            Answer: B

                            Explanation:
                            Continuous testing embeds automated testing throughout the delivery pipeline so that feedback about quality is immediate and constant. Because defective changes are stopped at the point of introduction, quality is built in rather than inspected at the end, enabling frequent releases with confidence.


                            NEW QUESTION # 27
                            A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
                            How can the 'relationship management' practice help the product owners to achieve this objective?

                            Answer: D

                            Explanation:
                            The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.


                            NEW QUESTION # 28
                            An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
                            How can managers use Toyota Kata to help employees adjust to these different ways of working?

                            Answer: D

                            Explanation:
                            Toyota Kata focuses on developing adaptive thinking and continuous improvement through structured routines and coaching. By encouraging the practice of routines, managers help employees gradually shift from old working habits to new ones in Agile and DevOps environments. This iterative learning approach supports behavior change through repetition, reflection, and experimentation rather than rigid planning or directive control.


                            NEW QUESTION # 29
                            ......

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