Free PDF Salesforce - Plat-UX-102 - Salesforce Certified Platform Strategy Designer Useful Valid Test Dumps

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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Intangible Deliverables- Stakeholder alignment
  • 1. Cross-functional relationship mapping
    • 2. Stakeholder engagement strategies
      - Communication and visioning
      • 1. Storytelling for product strategy
        • 2. Vision presentation techniques
          Topic 2: Value Design- Challenge framing and problem definition
          • 1. Defining effective challenge statements
            • 2. Understanding organizational dynamics
              - Strategic direction
              • 1. Business outcome alignment
                • 2. Innovation opportunity identification
                  Topic 3: Tools and Artifacts- Co-creation methods
                  • 1. Stakeholder workshops
                    • 2. Design collaboration techniques
                      - Salesforce platform capabilities
                      • 1. Feasibility, desirability, viability assessment
                        • 2. High-level platform feature mapping

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q90-Q95):

                          NEW QUESTION # 90
                          Cloud Kicks ' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use to evaluate the feasibility of this concept direction?

                          Answer: B

                          Explanation:
                          Functional prototypes directly test technical and material feasibility in real operational settings. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A prototype is a learning instrument, not merely a preview of the final interface. The team should use it to test the assumptions that create the greatest risk, gather evidence cheaply, and refine the strategic direction before committing to expensive implementation. Here, Create a functional prototype. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Review and align with company V2MOM. focuses attention elsewhere, while Run a cost benefit analysis. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
                          Study Guide Topics: Tools and Artifacts
                          Official Salesforce Reference: Design Strategy Prototyping - Explore Key Prototyping Considerations


                          NEW QUESTION # 91
                          A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or ' hacking ' ) the company ' s success metrics?

                          Answer: A

                          Explanation:
                          Connections made reflects genuine user value engagement, preventing vanity metric manipulation like account activation spikes. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Here, New connections made between users is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. New account activations focuses attention elsewhere, while Number of times a user opens the app per day addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam:
                          select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
                          Study Guide Topics: Value Design
                          Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design


                          NEW QUESTION # 92
                          At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product. How should the design team present this information knowing they would challenge a stakeholder ' s hypothesis?

                          Answer: A

                          Explanation:
                          Interactive insight workshops create psychological space for stakeholders to adjust assumptions collaboratively. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. An insights workshop is appropriate when research challenges an existing stakeholder belief because it provides space to review evidence, ask questions, discuss implications, and collectively update assumptions. That shared interpretation is more likely to build durable alignment than a one-way presentation. Here, In an insights workshop with plenty of time for group discussion is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. In a walking deck with video clips from research sessions focuses attention elsewhere, while In a ' How Might We ' statement to encourage new ideas addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
                          Study Guide Topics: Intangible Deliverables
                          Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements


                          NEW QUESTION # 93
                          Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
                          Which technique should be used to do this?

                          Answer: B

                          Explanation:
                          Card sorting is a technique that should be used to co-design the website navigation menu with end users. Card sorting is a method that involves asking users to organize items into groups or categories, and label them according to their preferences. It helps understand how users think about the information architecture and structure of a website, and design a menu that is intuitive and user-friendly. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-card-sorting-session


                          NEW QUESTION # 94
                          A global retailer has received customer complaints because items that are advertised sell out too quickly.
                          There is a disconnect between marketing and fulfillment teams and their systems. Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

                          Answer: A

                          Explanation:
                          Service blueprints map front-stage customer experiences to back-stage operational systems, uncovering disconnects between marketing and supply chain. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A service blueprint links frontstage customer interactions with backstage people, processes, systems, and supporting activities. It is the right artifact when the problem involves internal duplication, cross-team handoffs, operational dependencies, or understanding how the organization must deliver an experience. Here, Service blueprint is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Journey map focuses attention elsewhere, while Stakeholder interviews addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
                          Study Guide Topics: Tools and Artifacts
                          Official Salesforce Reference: UX Basics - Create UX Artifacts


                          NEW QUESTION # 95
                          ......

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