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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Smartforms	8% - 12%	- Features and use cases of Smartforms - Create and manage Smartform templates
Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Analytics and Reports	<10%	- Generate and interpret reports for decision-making - Access and use reporting tools
Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources
Crowd Workforce	<8%	- Concept and benefits of Crowd Service - Manage crowd workforce assignments
Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems

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SAP Certified - SAP Field Service Management Sample Questions (Q53-Q58):

NEW QUESTION # 53
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 54
Which statement is true regarding the planning widget?
Choose the correct answer.

A. The planning widget can handle only 1 activity at a time
B. The planning widget can handle only 1 technician at a time
C. A dispatcher can choose which policy is applied by the planning widget
D. An administrator can choose which policy is applied by the planning widget

Answer: D

NEW QUESTION # 55
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 56
RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.

A. Access to necessary information with ease
B. Predictability in implementation
C. Improved marketing analytics
D. Enhanced employee engagement
E. Transparency throughout the implementation journey

Answer: A,B,E

NEW QUESTION # 57
What characteristic is true with regards to autoscheduling?
Choose the correct answer.

A. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.

Answer: A

NEW QUESTION # 58
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