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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of ITIL 4	15%	- Information and technology - Organizations, people and culture - Value streams and processes - Partners and suppliers
Topic 2: ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Topic 3: ITIL Guiding Principles	15%	- Keep it simple and practical - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Think and work holistically - Start where you are - Optimize and automate
Topic 4: Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
Topic 5: ITIL Service Value System	25%	- Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement - Purpose and components of the Service Value System

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EXIN ITIL 4 Foundation Sample Questions (Q328-Q333):

NEW QUESTION # 328
Which statement about a service value stream is CORRECT?

A. It integrates practices for a specific scenario
B. It is a value chain activity
C. It uses prescriptive inputs and outputs
D. It is used to provide governance

Answer: A

NEW QUESTION # 329
What is included in the purpose of the 'IT asset management' practice?

A. Providing information on how assets are configured and the relationships between them
B. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
C. Moving assets to live or other environments for testing or staging
D. Making new and changed assets available for use

Answer: B

NEW QUESTION # 330
What is defined as any component that needs to be managed in order to deliver an IT service?

A. An incident
B. A service request
C. A configuration item (CI)
D. An IT asset

Answer: C

NEW QUESTION # 331
Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A. problem
B. configuration item
C. risk
D. change

Answer: D

NEW QUESTION # 332
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: D

NEW QUESTION # 333
......

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