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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup20%- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
- Company Settings
  • 1. Organization Settings
  • 2. Fiscal Year Configuration
  • 3. Business Hours and Holidays
Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Flow Builder
  • 3. Approval Processes
Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Custom Objects
  • 2. Record Types
  • 3. Fields and Relationships
Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Calendar Management
  • 3. Activities
Service and Support Applications11%- Customer Support
  • 1. Entitlements
  • 2. Knowledge
  • 3. Case Management
Data and Analytics Management14%- Data Management
  • 1. Duplicate Management
  • 2. Data Quality
  • 3. Import and Export Data
- Analytics
  • 1. Reports
  • 2. Dashboards
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
- Sales Productivity
  • 1. Leads
  • 2. Accounts and Contacts
  • 3. Opportunities

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Salesforce Certified Administrator Sample Questions (Q44-Q49):

NEW QUESTION # 44
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?

Answer: C

Explanation:
Explanation
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


NEW QUESTION # 45
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

Answer: D

Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5


NEW QUESTION # 46
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?

Answer: A


NEW QUESTION # 47
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?

Answer: D


NEW QUESTION # 48
The administrator at Universal Container has created two objects: Containers_c Purchase_c, Management has requested that all container records display on purchase records in Salesforce.
Which type of relationship between Containers_c and Purchase_c should satisfy the requirement?

Answer: B


NEW QUESTION # 49
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