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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles25%- Think and Work Holistically
- Progress Iteratively with Feedback
- Start Where You Are
- Optimize and Automate
- Focus on Value
- Collaborate and Promote Visibility
- Keep It Simple and Practical
ITIL Service Value System (SVS)15%- Governance
- Service Value Chain
- Practices Overview
ITIL Practices Overview15%- Change Enablement
- Incident Management
- Service Level Management
- Problem Management
- Service Desk
Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders
Four Dimensions of Service Management20%- Value Streams and Processes
- Information and Technology
- Organizations and People
- Partners and Suppliers

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ITIL 4 Foundation Exam Sample Questions (Q80-Q85):

NEW QUESTION # 80
What are typically recognized through notifications created by an IT service, CI or monitoring tool?

Answer: C


NEW QUESTION # 81
What ensures that service providers and service consumers continue to create value together?

Answer: B

Explanation:
Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. Reference: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 16; ITIL 4 Practice Guide: Service Relationship Management, page 7.


NEW QUESTION # 82
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Answer: B


NEW QUESTION # 83
Which is a purpose of the 'service desk' practice?

Answer: C


NEW QUESTION # 84
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Answer: B


NEW QUESTION # 85
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