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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q25-Q30):

NEW QUESTION # 25
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can send an e-mail notification to specified recipients.
B. You can modify the workflow to update field values within the SR object.
C. You must make the changes using the Page Composer tool.
D. You can define the workflow to run when certain fields of the SR object are changed.
E. You will be required to code any new workflow actions in Groovy.
F. You can generate tasks for the SR object from the workflow.

Answer: A,B,D,F

NEW QUESTION # 26
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Tables
B. Other SmartText entries
C. Variables
D. Images
E. URLs
F. Text

Answer: A,B,C,F

NEW QUESTION # 27
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. have to contact Oracle Support for the permission to deploy your custom DCS application
C. be required to create all of your own components for the display of Engagement Cloud objects
D. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

Answer: C

NEW QUESTION # 28
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Answer: B

NEW QUESTION # 29
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
B. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".

Answer: D

NEW QUESTION # 30
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