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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Topic 2: OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - OmniScripts and Guided Experiences - DataRaptors and Integration Procedures
Topic 3: Communications Cloud Fundamentals	- Communications Industry Data Model - Industry Cloud Overview and Use Cases
Topic 4: Order Management and CPQ	- Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration
Topic 5: Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management

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Salesforce-Communications-Cloud Probesfragen & Salesforce-Communications-Cloud Fragen Antworten

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q56-Q61):

56. Frage
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating Assets instead of orders would provide more business Value.
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. This would require migrating all products sold within last 5 years, including those that are no longer sold.
D. Migrating millions of records may reduce query performance due to large data volumes
E. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

Antwort: C,D,E

Begründung:
When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it ' s crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.References:Salesforce best practices for large data volume management and migration strategies.

57. Frage
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
B. Configure a Callout Orchestration item using the enhanced system interface
C. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
D. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Antwort: C

Begründung:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

58. Frage
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
C. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

Antwort: B

59. Frage
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
D. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

Antwort: D

Begründung:
When mapping Internet and TV products to the same technical product using decomposition, if both have a common attribute like "Installation Type," the system will typically use the most recently modified attribute value during decomposition. This prevents runtime errors and ensures that the technical product reflects the latest customer choices without requiring manual intervention or causing design-time errors.References:
Salesforce documentation on product decomposition and attribute handling.

60. Frage
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management
C. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Antwort: A

Begründung:
Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.
References:Salesforce CPQ documentation on multisite capabilities and order management integration.

61. Frage
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