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Salesforce AP-203 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Planning and Design	60%	- Solution Architecture 1. Integrate Contract Lifecycle Management (CLM) and Document Generation. 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management. 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions. - Product Catalog Design 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog. 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
Topic 2: Delivery	16%	- Validation 1. Verify solution meets business requirements and KPIs. - Implementation 1. Support implementation teams and ensure successful project delivery. 2. Advise customers on best practices, solution architecture, and success metrics.
Topic 3: Discovery	24%	- Architecture Assessment 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. - Requirements Analysis 1. Given a customer scenario, map and document the business process, personas, and requirements. 2. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions. 3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. 4. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.

Section

Weight

Objectives

Topic 1: Planning and Design

60%

- Solution Architecture

1. Integrate Contract Lifecycle Management (CLM) and Document Generation.
2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.

- Product Catalog Design

1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

Topic 2: Delivery

16%

- Validation

1. Verify solution meets business requirements and KPIs.

- Implementation

1. Support implementation teams and ensure successful project delivery.
2. Advise customers on best practices, solution architecture, and success metrics.

Topic 3: Discovery

24%

- Architecture Assessment

1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

- Requirements Analysis

1. Given a customer scenario, map and document the business process, personas, and requirements.
2. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
4. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.

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Salesforce Accredited Agentforce Communications Professional Sample Questions (Q14-Q19):

NEW QUESTION # 14
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Calculate the file and data storage required based on required data volume and file attachment requirements.
B. Analyze an external data storage system for more cost effective data storage
C. Access the archiving strategy and determine how storage will be cleared though archiving.
D. Analyze the storage usage of the existing legacy system
E. Identify the storage needs between data storage and file storage.

Answer: A,C,D

NEW QUESTION # 15
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results.
B. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Answer: D

NEW QUESTION # 16
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design integration procedure that makes both request and returns the result to order Management.
B. Design for one callout each request and cache the identifier in memory
C. Use Data raptor technology to make the request and return the response to order management
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer: C,D

NEW QUESTION # 17
Universal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by the customer, which two actions must a consultant take to meet this requirements?

A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Answer: A,D

Explanation:
Customer-specific B2B pricing should be persisted as contract-based pricing through a Frame Agreement. A Contract marked as a frame agreement can contain Contract Line Items with the negotiated product prices, and a negotiated quote can also be used to create the Frame Agreement after the applicable discounts and approvals have been established. Future eligible quotes or orders for that customer can then reuse the agreed commercial terms. This approach is preferable because it uses the platform feature designed for the exact lifecycle stage involved, rather than forcing the requirement into a neighboring layer. Ordinary promotions or standalone Price List Entries do not create the same persistent customer-specific contractual relationship. The frame agreement is the governance mechanism that binds negotiated terms to the account for later reuse. In Communications Cloud, that separation materially affects maintainability, performance, and the accuracy of future MACD or order-processing behavior. The solution should therefore preserve parent-child and inventory dependencies, use standard qualification or orchestration semantics, and ensure that downstream systems receive only the information relevant to their responsibility. The same design also simplifies regression testing because the business rule is expressed in one authoritative place and can be validated independently from unrelated product or integration behavior.
Study Guide Reference:Frame Agreements; Contracts; Contract Line Items; contract-based discounts; negotiated B2B pricing.

NEW QUESTION # 18
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating millions of records will cause Order Management to fail during processing due to large volume
B. This would require migrating all products sold within last 5 years, including those that are no longer sold.
C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D. Migrating millions of records may reduce query performance due to large data volumes
E. Migrating Assets instead of orders would provide more business Value.

Answer: A,B

NEW QUESTION # 19
......

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