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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Four Dimensions of Service Management- Value streams and processes
- Organizations and people
- Partners and suppliers
- Information and technology
Topic 2: ITIL Service Value System (SVS)- Opportunity, demand, and value
- Continual improvement
- Governance
- Service value chain
- Guiding principles
Topic 3: ITIL Practices Overview- Service management practices (e.g., incident management, service desk, change enablement)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- General management practices (e.g., continual improvement, risk management)
Topic 4: Key Concepts of Service Management- Organizations, service providers, service consumers
- Value and value co-creation
- Products and services relationship

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EXIN ITIL 4 Foundation Sample Questions (Q321-Q326):

NEW QUESTION # 321
Which skill is required by the 'service level management' practice?

Answer: B


NEW QUESTION # 322
Which can act as an operating model for an organization?

Answer: D


NEW QUESTION # 323
What should be used to set user expectations for request fulfilment times?

Answer: A


NEW QUESTION # 324
Which describes an unresolved problem which has been already analysed?

Answer: B


NEW QUESTION # 325
Why should a service level agreement include bundles of metrics?

Answer: C


NEW QUESTION # 326
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