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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Solution capabilities and value propositions 2. Use cases across customer journey
Topic 2: Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. End-to-end process integration 2. Data flow between CX and ERP systems
Topic 3: Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Customer experience transformation scenarios 2. Omnichannel customer engagement
Topic 4: Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Data-driven customer engagement 2. Personalization and analytics use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Deliver personalized content
C. Route sales orders
D. Create quotation versions

Answer: A,B

NEW QUESTION # 16
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: A

NEW QUESTION # 17
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By providing visual search options to transform the shopping experience for customers
B. By generating engaging content for banners, social media posts, and blog posts
C. By automatically generating and managing product attributes from existing descriptions
D. By integrating with non-SAP systems
E. By supporting edge computing scenarios

Answer: A,B,C

NEW QUESTION # 18
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Innovate and stay ahead
C. Improved customer satisfaction and retention
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: A,D,E

NEW QUESTION # 19
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Management of opportunities
C. Delivery of an e-commerce platform
D. Checkout and payment modules
E. Support end-to-end e-commerce processes

Answer: C,D,E

NEW QUESTION # 20
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