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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Retail customer experience scenarios
  • 3. Customer loyalty and retention strategies
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Identify competitive differentiators
  • 3. Explain customer-centric business transformation
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Omnichannel customer engagement
  • 3. Integration with SAP Business Suite
- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. SAP Sales Cloud and Service Cloud positioning
  • 3. Customer data and experience management
  • 4. SAP Emarsys and customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which of the following is a feature of SAP Customer Data Platform?

Answer: B


NEW QUESTION # 16
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 17
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 18
Which application would you use to execute an email campaign for a target group?

Answer: A


NEW QUESTION # 19
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 20
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