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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Change Management and Adoption- Communication and rollout planning
- Training and enablement planning
- User adoption strategies
Delivery and Migration17%- End-to-end migration planning and execution
- Slack delivery best practices
- Role definition across Slack, partner, and client teams
Solution Design for Slack- Integration design with Salesforce ecosystem
- Channel strategy and governance model
- Workspace architecture and design principles
Slack Administration and Governance- Workspace configuration and settings
- User lifecycle management
- Security and compliance controls

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Salesforce Certified Slack Consultant Sample Questions (Q26-Q31):

NEW QUESTION # 26
What is a "Slack Workflow"?

Answer: B

Explanation:
Slack Workflows are automation tools within Slack that allow teams to automate repetitive tasks, such as sending messages, gathering information, or initiating Salesforce-related actions.


NEW QUESTION # 27
A growing tech company is restructuring its Slack workspace to improve navigation and findability. What advice should be given about channel naming to achieve this?

Answer: A

Explanation:
A clear and descriptive naming convention makes it easier for users to navigate the workspace and find relevant channels, improving overall communication efficiency.


NEW QUESTION # 28
A large enterprise is planning to introduce Slack as its new communication platform. What should be a key component of their rollout communication plan to ensure successful adoption across the organization?

Answer: A

Explanation:
A phased communication strategy is essential for a successful Slack rollout in a large enterprise.
It should start with awareness campaigns to build interest, followed by detailed training sessions for effective usage, and ongoing support to address post-launch queries and issues. This comprehensive approach ensures employees are well-prepared and supported throughout the transition.


NEW QUESTION # 29
A legal firm using Slack needs to ensure that their communication aligns with the requirements of legal hold for potential litigation. Which Slack feature is most appropriate for them to utilize?

Answer: A

Explanation:
Compliance Exports are crucial for legal firms as they allow for the preservation of electronic communications, which is essential for meeting the requirements of legal hold during investigations.


NEW QUESTION # 30
An Org Owner wants to assess the effectiveness of their teams' communication within Slack to improve productivity. Which feature of the Slack analytics dashboard should they primarily use to get insights into team communication patterns?

Answer: C

Explanation:
Analyzing active channels and their engagement levels provides valuable insights into how teams are communicating, highlighting which channels are most effective and potentially identifying areas for improvement.


NEW QUESTION # 31
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