Free PDF Quiz 2026 ITIL-4-Foundation: ITIL 4 Foundation Exam–Valid Exam Assessment

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The second format is web-based ITIL-4-Foundation practice exam and can be accessed through browsers and candidates can take it online. The students don’t need to install or use any plugins or software to attempt the web-based practice exam. The third and last form is the ITIL ITIL-4-Foundation desktop practice test software that can be used from Windows computers. Candidates that have Windows laptops or computers can take the ITIL-4-Foundation practice exam efficiently.

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Understand the purpose and effects of the service value system	15-20%	- The service value chain - Overview of the service value system - Opportunity and demand - The ITIL practices in the service value chain
Understand the four dimensions of service management	15-20%	- Value streams and processes - Information and technology - Organizations and people - Partners and suppliers - Overview of the four dimensions
Understand the key ITIL practices	30-35%	- Service configuration management practices - Supplier management practices - Relationship management practices - Continual improvement practices - Incident management and request fulfillment practices - Service desk practice - Service level management practices
Understand the key concepts of service management	15-20%	- Key concepts of the service relationship - Key concepts of creating value with services - Organize and deliver value with services
Understand how the ITIL framework guides the organization	15-20%	- Other frameworks and methods - The ITIL principles in detail - Nature and use of the ITIL guiding principles

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ITIL 4 Foundation Exam Sample Questions (Q91-Q96):

NEW QUESTION # 91
Which statement about IT service management is CORRECT?

A. It is performed by IT service providers using a mix of suppliers and their products
B. It is performed by the service desk using a mix of people, process and technology
C. It is performed by IT service providers using a mix of people, process and technology
D. It is performed by customers using a mix of IT systems, services and processes

Answer: C

NEW QUESTION # 92
Which helps to streamline the fulfilment of service requests?

A. Understanding which service requests can be accomplished with limited approvals
B. Eliminating service requests which have complex workflows
C. Separating requests relating to service failures from the degradation of services
D. Creating new workflows for every service request

Answer: A

NEW QUESTION # 93
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A. Change control
B. Service request management
C. Service desk
D. IT asset management

Answer: B

NEW QUESTION # 94
What should be done for every problem?

A. It should be resolved so that it can be closed
B. It should be diagnosed to identify possible solutions
C. It should be prioritized based on its potential impact and probability
D. It should have a workaround to reduce the impact

Answer: C

NEW QUESTION # 95
Which term is used to describe removing something that could have an effect on a service?

A. A problem
B. A change
C. An incident
D. An IT asset

Answer: B

Explanation:
Explanation
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indire

NEW QUESTION # 96
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