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| Section | Objectives |
|---|---|
| Automate business processes using Power Automate | - Create and manage cloud flows - Configure business process flows - Integrate approvals and connectors |
| Manage Power Platform solutions | - Create and deploy solutions - Manage environments and governance - Integrate Power BI and analytics |
| Implement Power Pages and Power Virtual Agents | - Build and manage chatbots using Power Virtual Agents - Configure Power Pages sites and security |
| Create apps using Power Apps | - Customize forms and views - Build canvas apps - Build model-driven apps |
| Configure Microsoft Dataverse | - Manage tables, columns, and relationships - Work with Dataverse data management features - Configure security roles and business units |
>> Certification PL-200 Questions <<
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NEW QUESTION # 249
A bank uses Power BI visualizations to help determine whether they should loan money to a customer. The bank has three different visuals that are part of a Power BI report. The bank uses a set of four risk variables that indicate whether the customer is creditworthy.
You must create a mechanism so that bank employees can change the values of the four risk variables.
Changes to the value of any variable must cause the three visualizations to update.
You need to create the solution.
Which action should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: Embed a Power BI report in a model-driven app
You can embed a Power BI report in a model-driven app main form.
Box 2: Use the Power BI service.
The Power BI cloud service works with Microsoft Dataverse apps to provide a self-service analytics solution.
Power BI automatically refreshes the app's data displayed. With Power BI Desktop or Microsoft Excel, Power Query for authoring reports and Power BI for sharing dashboards and refreshing data from model-driven apps, your users have a powerful way to work with your app's data.
Reference:
https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/embed-powerbi-report-in-system-form
https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/use-power-bi
NEW QUESTION # 250
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
NEW QUESTION # 251
The business team provides the following list of features that they would like you to implement:
* Group by or sort columns in the current view.
* Configure a business rule to show an error message.
* Edit values in calculated fields.
* Edit the Address composite field.
* Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 252
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
1. User is able to login but can't see Case Records --> "Configure Mobile Settings on Case Entity Level"
2. Users can open cases but cannot see the subject of the case - "configure mobile settings at the field level within the case form
3. User reports that they cannot access the system from Dynamics 365 mobile app --> Configure a security role in the mobile permission set of the appropriate user
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/set-up-dynamics-365-for-phon
NEW QUESTION # 253
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
Box 1: Timeline
The timeline helps agents see all customer interaction history across channels, personnel, and the support lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments, emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time.
Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized support experience.
Box 2: Lists
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admi
NEW QUESTION # 254
......
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