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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 2	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 3	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 4	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 5	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 6	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q81-Q86):

NEW QUESTION # 81
U+ Bank, a retail bank, is currently presenting a cashback offer on its website.
Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45.
As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

A. Edit an existing treatment.
B. Add a new treatment.
C. Remove existing treatment.
D. Edit the action details.
E. Edit the engagement policy.

Answer: D,E

Explanation:
To update the cashback offer, you need to edit the engagement policy and the action details. Editing the engagement policy allows you to add a new channel (SMS) and update the suitability condition (lowering the debt-to-income ratio). Editing the action details allows you to specify the treatment for each channel (web and SMS). Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 82
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The volume constraint is not set to exclude previously accepted offers.
B. The actions are filtered based on eligibility.
C. The action suitability conditions are not defined.
D. The suppression rules are not defined to exclude previously accepted actions.

Answer: A

Explanation:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 83
U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A. Engagement policies
B. Context weighting
C. Business levers
D. Contact policies

Answer: B,C

NEW QUESTION # 84
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning architect, how do you implement the business requirement?

A. Add a decision table to a decision strategy and pass the credit score as the parameter.
B. Add three contact policies that correspond to the three risk segments.
C. Add a decision table to a decision strategy and reference it in the scorecard component.
D. Add the risk segmentation rules in the Results tab of the scorecard rule.

Answer: A

Explanation:
To implement the business requirement, you need to add a decision table to a decision strategy and pass the credit score as the parameter. A decision table allows you to define rules based on one or more input parameters and return an output value. In this case, you can use the credit score as an input parameter and return the risk category/grade as an output value. You can then use this output value to filter out customers who are not in the low-risk segment (AAA). Verified References: Pega Academy - Decisioning Consultant - Using decision tables

NEW QUESTION # 85
In the Impact Analyzer tool, what does It mean when the overall health Indicator of the next best action has a red highlight?

A. The next best action Is performing exceptionally well.
B. The next best action needs further optimization.
C. The experiment has insufficient data.
D. The tool is not functioning properly.

Answer: B

NEW QUESTION # 86
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