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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. Digital technology and digital organizations
    • 2. The characteristics of high-velocity IT
      Topic 2: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
      • 1. Operating and improving digital products
        • 2. Designing and delivering digital products
          Topic 3: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Architecture management
            • 2. Business analysis
              • 3. Service validation and testing
                • 4. Deployment management
                  • 5. Information security management
                    Topic 4: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Customer and stakeholder value
                      • 2. Feedback loops and continual improvement
                        Topic 5: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                        • 1. Focus on value
                          • 2. Optimize and automate

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q81-Q86):

                            NEW QUESTION # 81
                            In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

                            Answer: C

                            Explanation:
                            In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


                            NEW QUESTION # 82
                            Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
                            Which is the BEST improvement approach?

                            Answer: D


                            NEW QUESTION # 83
                            An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
                            Which approach is being applied?

                            Answer: A

                            Explanation:
                            Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.


                            NEW QUESTION # 84
                            An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
                            What should the 'service continuity management' practice have recommended to prevent this situation?

                            Answer: C

                            Explanation:
                            Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.


                            NEW QUESTION # 85
                            An online retail provider wants to detect service degradation before customers begin complaining.
                            The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
                            Which practice would MOST directly support this need?

                            Answer: B

                            Explanation:
                            The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.


                            NEW QUESTION # 86
                            ......

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