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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

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Aim of the Certificate Exam

Differentiate individual in a crowded job market
Empower individuals to execute tasks with confidence and skill
Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q175-Q180):

NEW QUESTION # 175

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A. Use a Map accountMap instead of List accountList.
B. Remove the last line updating accountList as it is not needed.
C. Move the Region__c query to outside the loop.
D. Use a Map to cache the results of the Region__c query by Id.

Answer: A,D

NEW QUESTION # 176
What will be the new state once you click on the "Start Fix" button in the problem form?

A. Root Cause Analysis
B. In Progress
C. Fix in progress
D. Assess

Answer: C

Explanation:
Explanation

NEW QUESTION # 177
Which of the following is NOT an option in the incident's Resolution code drop down list?

A. Solved Remotely (Permanently)
B. Canceled by caller
C. Solved (Work Around)
D. Not Resolved (Too Costly)

Answer: B

Explanation:
Explanation
All the listed options are actual options in the Resolution code field except the "Canceled by caller".

NEW QUESTION # 178
When using Catalog Builder, what can be built using templates?
Choose 2 answers

A. Catalog items
B. Order guides
C. Content items
D. Knowledge articles
E. Record producers

Answer: A,E

Explanation:
Answer B, E aligns with the baseline ServiceNow implementation: B. Catalog items; E. Record producers.
Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. A Content Item is the catalog construct for presenting informational content or a link rather than requesting fulfillment. It can direct users to a Knowledge Article without creating a Request or fulfillment task. The remaining choices are not the best fit. A. Content items; C. Knowledge articles; D. Order guides. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 179
Which of the following can be achieved by a user with itil role? (Choose four.)

A. Add CI to Change Request
B. Delete CI
C. Create CI
D. Associate CI to Task
E. Create CI Class

Answer: A,B,C,D

NEW QUESTION # 180
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