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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q72-Q77):

NEW QUESTION # 72
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
B. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
C. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
D. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
E. Product Model use hierarchical modeling which is natively supports EPC

Answer: B,C,E

NEW QUESTION # 73
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
C. User, Person Account, Billing Account, Service Account, Contacts, Assets.
D. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

Answer: B

NEW QUESTION # 74
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
B. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
D. Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Answer: B

NEW QUESTION # 75
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Enterprise Sales Management
B. Digital commerce
C. Mobile subscription Management
D. Assets based ordering

Answer: B

Explanation:
To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries ' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer- facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.References:Salesforce Industries Digital Commerce documentation and best practices for self-service portals.

NEW QUESTION # 76
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Promotions
B. Discount
C. Time Plan
D. Offering

Answer: A,C

NEW QUESTION # 77
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