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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q50-Q55):

NEW QUESTION # 50
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
B. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
C. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

Answer: D

NEW QUESTION # 51
UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A. To identify the metadata related error not previously seen with a subset of data
B. To understand how long, the data load in production should take
C. To identify the risk of hitting governor limit with the production load
D. To identify the data error that was not surfaced during testing with subset of data

Answer: C,D

Explanation:
Performing a full data load in a full copy sandbox before the production load is essential to identify potential governor limit risks (A) and data errors that might not have been evident with a subset of data (B). This provides a realistic environment to test and rectify issues before the production deployment.References:
Salesforce sandbox and data loading strategies, governor limit considerations.

NEW QUESTION # 52
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create base price list and multiple child price list per region
B. Create an attribute on business internet offers and use attribute based pricing
C. Create price list per region and use context Rules to determine the correct Price List
D. Create price list and price list entries associated with context Rules per region

Answer: C,D

Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:
Salesforce CPQ documentation on price lists, entries, and context rules.

NEW QUESTION # 53
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D. Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Answer: C,D

Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.

NEW QUESTION # 54
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
C. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

Answer: B

Explanation:
For UC ' s requirement to reuse the same modem for additional VOIP lines, creating an M:1 decomposition relationship between TV and VOIP to the modem and setting the scope to account on the modem technical product (D) is the most effective solution. This ensures that the modem is associated with the account level, allowing for its reuse across multiple services without unnecessary duplication.References:Salesforce Communications Cloud documentation on product catalog management and technical inventory.

NEW QUESTION # 55
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