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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 4: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 5: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 6: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 7: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 8: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 9: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
>> Valid C-FSM-2601 Test Syllabus <<
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NEW QUESTION # 14
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
Answer: A,C
NEW QUESTION # 15
What are some of the features available to technicians on the mobile apps?
There are four correct answers.
Answer: A,B,C,D
NEW QUESTION # 16
Which of the following is not a crowd role?
Choose the correct answer.
Answer: A
NEW QUESTION # 17
The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
Answer: B
NEW QUESTION # 18
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
Answer: B
NEW QUESTION # 19
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