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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sharing, Visibility, and Licensing	17%	- Sharing rules and external visibility - License types and allocation - Data access and security model
Topic 2: Customization Considerations and Limitations	7%	- Declarative vs programmatic options - Limits and governor considerations - Performance and scalability
Topic 3: Adoption and Analytics	5%	- Engagement and adoption strategies - Moderation and community governance - Reporting and dashboards
Topic 4: Branding, Personalization, and Content	15%	- Personalization and targeted content - Content management and CMS integration - Branding and layout customization
Topic 5: Administration, Setup, and Configuration	25%	- Deployment and migration - Site setup and activation - PRM and service integration
Topic 6: Experience Cloud Basics	8%	- Use cases and benefits of Experience Cloud - Experience types and use scenarios - Platform capabilities and limitations
Topic 7: Templates and Themes	10%	- Template selection and configuration - Lightning and Visualforce options - Theme customization and design
Topic 8: User Creation and Authentication	13%	- Single Sign-On and identity providers - User provisioning methods - External user activation and permissions

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q46-Q51):

NEW QUESTION # 46
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?

A. Super User
B. Role Hierarchy
C. Sharing Set
D. Sharing Rule

Answer: D

Explanation:
Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.

NEW QUESTION # 47
Northern Trail Outfitters wants to add a background image to a record listof products in its digital experience.
How should an administrator accomplish this?

A. Create CMS items.
B. Use an HTML component
C. Build a custom Lightning component.
D. Use a Flexible page layout.

Answer: C

Explanation:
To add a background image to arecord list of products in its digital experience, an administrator should build a custom Lightning component. A Lightning component is a reusable unit of user interface that you can create and customize using code. A custom Lightning component allows youto add your own functionality and design to your Experience Cloud site. To add a background image to a record list of products, an administrator should build a custom Lightning component that uses the SLDS Background Image utility class and the lightning-record-list base component.

NEW QUESTION # 48
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

A. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
B. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
C. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
D. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.

Answer: A

Explanation:
To fix the issue of Experience Cloud users not being ableto view Contacts and Accounts, you should configure sharing rules on each object to give Read Only access to Experience Cloud users.Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to grant Read Only access to Contacts and Accounts owned by internal users to Experience Cloud users.

NEW QUESTION # 49
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

A. Custom list views for custom objects are included as dependencies.
B. Custom list viewsfor standard objects are not included as dependencies.
C. Custom list views for standard objects are included as dependencies.
D. Custom list views for custom objects are not included as dependencies.

Answer: B,D

Explanation:
When you package your Experience Cloud site, some components and settings are included as dependencies, while others are not. For example:
* Custom list views for custom objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
* Custom list views for standard objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.

NEW QUESTION # 50
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Service Console
B. Chat
C. Service Your Way
D. Channel Menu

Answer: C

Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.

NEW QUESTION # 51
......

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