100% Pass 2026 First-grade CIPS L5M9: Valid Test Operations Management Tips

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| Section | Objectives |
|---|
| Understand the design of operations management systems | - Analyse the design of goods and services
- 1. Design for sustainability and lifecycle
- 2. Product and service design considerations
- Analyse the design of processes and capacity
- 1. Process types and layouts
- 2. Capacity planning strategies
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
- 1. Benchmarking techniques
- 2. Continuous improvement (Kaizen)
- 3. Lean operations and waste reduction
- Analyse quality management and improvement
- 1. Statistical process control
- 2. Quality management approaches (TQM, Six Sigma)
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
- 1. Demand management approaches
- 2. Forecasting methods
- Analyse capacity planning and control
- 1. Aggregate planning
- 2. Scheduling techniques
- Analyse inventory planning and control
- 1. Inventory models and systems
- 2. Just-in-time and lean principles
|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
- 1. Definitions of operations and operations management
- 2. The extent of operations management in organisations
- 3. Operations management in different types of organisations
- Critically assess the objectives and strategies of operations management
- 1. Order qualifying and order winning objectives
- 2. Top down and bottom up perspectives of operations strategy
- 3. The stages of development of operations strategy
- 4. From implementing to supporting to driving strategy
- 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
|
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CIPS Operations Management Sample Questions (Q33-Q38):
NEW QUESTION # 33
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?
- A. yes- when producing low volumes of a product, cost savings can be transferred to the customer
- B. no- creating products in low volumes often leads to a higher unit cost
- C. yes- staff gain specialities when there is less products to create
- D. no- the volume of products created does not impact upon unit costs as these are fixed in advance
Answer: B
Explanation:
3 is the correct answer. Firstly we look at if the sentence is true or not. It is not- so we can discount options 1 and 2. The study guide states that low volume = less specialisation and higher unit costs. It gives the example of McDonaldsbecause of the high volume of meals they produce, they have Standard Operating Procedures and staff specialising in different areas of the kitchen to ensure efficiency (one person takes the order, another person fries the burger, another makes the drinks). The higher the volume of items produced, the lower the unit cost is. This means that Option 4 is therefore incorrect.
NEW QUESTION # 34
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
- A. sorting
- B. shining
- C. selling
- D. sustaining
- E. selecting
Answer: A,B,D
Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110
NEW QUESTION # 35
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?
- A. cost
- B. flexibility
- C. speed
- D. quality
Answer: D
Explanation:
The correct answers are as follows:

NEW QUESTION # 36
Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?
- A. close to customers, low cost land, readily available labour
- B. far from customers, availability of raw materials
- C. low cost land and facilities, access to government incentives
- D. high environmental and ethical standards, low cost land
Answer: C
Explanation:
2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.
NEW QUESTION # 37
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over ยฃ5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
- A. customisation
- B. mass production
- C. make to order
- D. mass customisation
Answer: D
Explanation:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods
NEW QUESTION # 38
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