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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Delivery	16%	- Align architecture and order components - Validate solution implementation against design - Execute data migration plans - Distinguish out-of-the-box vs custom functionality
Planning and Design	60%	- Design scalable product catalog models - Develop data migration strategies - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Design asset management and MACD workflows - Prioritize and size user stories - Create quoting and order capture processes
Discovery	24%	- Select appropriate Communications Cloud products - Map business processes, personas and requirements - Define KPIs based on business goals and budget - Assess customer IT ecosystem against architectural principles - Align requirements to native features or external solutions - Evaluate data volume and platform constraints

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
C. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

Answer: B,D

Explanation:
For modeling distinct download and upload speeds with unique billing codes, creating a single CFS specification and retrieving fulfillment details via an integration procedure (A), and using attribute- based decomposition to map speeds to billing codes within multiple CFS specifications (D), provide a scalable and flexible approach to product modeling and fulfillment.References:Salesforce Industries product catalog and technical product modeling guidelines.

NEW QUESTION # 68
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
B. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
C. Configure a Callout Orchestration item using the enhanced system interface
D. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Answer: A

Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

NEW QUESTION # 69
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Which of the products are inactive?
B. Which of the provided products are still actively sold?
C. Can we rationalize products to a smaller number?
D. Are there customer specific offerings?

Answer: D

NEW QUESTION # 70
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Answer: A,B

Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.References:Salesforce CPQ documentation on promotions, price overrides, and contract management.

NEW QUESTION # 71
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
B. Do not migrate legacy assets and leverage external objects within salesforce to access them
C. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
D. Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Answer: A

Explanation:
Given ABC Telecom ' s large asset base and regional operational differences, migrating assets in chunks by geographical region and account type allows for a more manageable and tailored approach. Prioritizing migration based on regional readiness timelines ensures that each region ' s specific needs and timelines are accommodated, facilitating a smoother transition to Customer 360 capabilities.References:Salesforce best practices for large-scale data migrations and regional implementation strategies.

NEW QUESTION # 72
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