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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
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NEW QUESTION # 124
A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?
Answer: A
Explanation:
The Lightning component that should be used to organize content into collapsible sections is theAccordioncomponent. The Accordion component displays vertically stacked sections of content that can be expanded and collapsed by clicking on the section headers. Users can control how much content is visible at once, and don't need to scroll as much to see the content of a page. The Accordion component can also be configured to allow multiple sections to be open at the same time. The Accordion component implements the accordion blueprint in the Salesforce Lightning Design System (SLDS).Reference:
:lightning-accordion - documentation - Salesforce Lightning Component Library
:Collapsible Related List in Lightning Experience
:How To Create Expand/Collapse Sections In SFDC Lightning Component
The Lightning Accordion component isdesigned to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here:https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_accordion.
NEW QUESTION # 125
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?
Answer: A
Explanation:
Experience Cloud is the Salesforce solution that enables businesses to create engaging and personalized digital experiences for their customers, partners, and employees. Experience Cloud can easily integrate customer relationship management (CRM) data from Sales Cloud, Service Cloud, and other Salesforce products to provide a seamless and consistent experience across different touchpoints. Experience Cloud can also leverage the power of Commerce Cloud to create B2B sales portals that allow buyers to browse, order, and pay for products online. Experience Cloud offers various templates, components, and tools to design and build customized and branded B2B sales portals that meet the needs and expectations of the target audience.Experience Cloud Overview,Learn About B2B Commerce,Salesforce B2B Commerce Basics
NEW QUESTION # 126
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.
Which method should be used to improve the user experience in the simplest way while preventing errors?
Answer: C
Explanation:
A field-level error message is a message that appears next to a specific field when the user enters invalid data or omits required data. It helps the user to correct the error and proceed with the action. A field-level error message is more user-friendly than a validation rule, which displays a generic message at the top of the page and prevents the user from saving the record. A field-level error message can also provide guidance on the correct format and number of digits for the phone number field. Marking the field as required would not ensure that the user enters the phone number in the correct format and with the correct number of digits. Setting a prompt to display on the page using In-App Guidance would not prevent the user from entering invalid data or omitting required data.[Field-Level Error Messages], [Validation Rules], [In-App Guidance]
NEW QUESTION # 127
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
Answer: C
Explanation:
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions.Reference:
:Creating a Customer Empathy Map Using The 5 Senses
:Why Empathy Is Crucial to Business Success
:Use Empathy Maps to build better software
NEW QUESTION # 128
A UX Designer is working on a series of custom Salesforce components for a new website.
In which way could the designer accelerate the visual design process?
Answer: C
Explanation:
The Salesforce Lightning Design System (SLDS) is a collection of design guidelines, components, and resources that enable developers and designers to build consistent, high-quality, and responsive user interfaces across the Salesforce platform. The SLDS provides UI kits and plugins for popular design and prototyping tools, such as Sketch, Adobe XD, and Figma, that allow designers to quickly create mockups and wireframes using the SLDS components and styles. By leveraging the SLDS, the designer can accelerate the visual design process and ensure alignment with the Salesforce brand and best practices.Reference:
[Salesforce Lightning Design System]
[UI Kits and Plugins]
[UX Designer Certification Prep: Visual Design]
NEW QUESTION # 129
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